FAQs

Review our frequently asked questions.

Silvia Pfeiffer avatar Nathan Oehlman avatar Linzi Fine avatar +2
38 articles in this collection
Written by Silvia Pfeiffer, Nathan Oehlman, Linzi Fine and 2 others

How does Coviu compare with zoom?

Coviu was built for Healthcare. Zoom was built for corporate conferencing.
Linzi Fine avatar
Written by Linzi Fine
Updated over a week ago

How to sign up for a free trial

All Coviu packages come with an obligation free trial.
Linzi Fine avatar
Written by Linzi Fine
Updated over a week ago

HIPAA Compliance

Coviu is working on HIPAA compliance.
Linzi Fine avatar
Written by Linzi Fine
Updated over a week ago

Allowing camera access on iOS

...when your iPhone or iPad is not letting you access the camera
Silvia Pfeiffer avatar
Written by Silvia Pfeiffer
Updated over a week ago

How to Apply a Discount Code

promo codes, discount codes,
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Written by Raphaella Kreiling
Updated over a week ago

Releasing reserved subdomains

when you registered with the same subdomain before
Linzi Fine avatar
Written by Linzi Fine
Updated over a week ago

How to determine your in-call bandwidth connection

Using the new 'traffic light' Bandwidth indicator
Jennifer Wratten avatar
Written by Jennifer Wratten
Updated over a week ago

Inviting patients to your telehealth session

How to invite clients to your session.
Linzi Fine avatar
Written by Linzi Fine
Updated over a week ago

Access Control to clinician rooms

...When you want to make clinicians available via "Customer Connect" in their private room but control patient access
Linzi Fine avatar
Written by Linzi Fine
Updated over a week ago

Changing your video quality settings

What changing your video quality settings does, and how it can improve a call.
Nathan Oehlman avatar
Written by Nathan Oehlman
Updated over a week ago

Did you know...

A series of paragraphs explaining key features of Coviu you may not have come across yet
Silvia Pfeiffer avatar
Written by Silvia Pfeiffer
Updated over a week ago

Best Practice video consultation setup

How can I get the best quality video consultation
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Written by Silvia Pfeiffer
Updated over a week ago

Setting up Customer Connect

as a way for your clients to meet you online
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Written by Silvia Pfeiffer
Updated over a week ago

Keep your guests waiting with music

...or how caller queues work with the Coviu waiting room
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Written by Silvia Pfeiffer
Updated over a week ago

Managing multiple users on your account

Removing users from your account and managing admin rights
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Written by Silvia Pfeiffer
Updated over a week ago

Creating drag-and-drop puzzles

Explaining the "Interactive objects" add-on
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Written by Silvia Pfeiffer
Updated over a week ago

Using Safari

What you need to know if you're using Safari 12+
Nathan Oehlman avatar
Written by Nathan Oehlman
Updated over a week ago

Using the Coviu mobile app

On Android and iOS
Silvia Pfeiffer avatar
Written by Silvia Pfeiffer
Updated over a week ago

Configure the call quality test and parameter settings for patients

Administrators can adapt the strictness of the tests for patients and what quality settings they will enter with
Silvia Pfeiffer avatar
Written by Silvia Pfeiffer
Updated over a week ago