Conducting text-only sessions

Host text-only sessions with your patients

Last updated: Nov 2021

Coviu's marketplace (https://coviu.comapps) has two Apps which together let you host 'text-only' sessions with your patients while leveraging all the in-call features (shared documents, whiteboards etc.) available in standard (audio and video) sessions.

Scheduling text-only sessions

In the marketplace, install the following two Apps:

  • Scheduled sessions
  • Text-only sessions

Once both the Apps have been installed, a new option '+ Schedule a session' should be visible in the left menu bar.

Session Scheduling

 

Clicking on the '+ Schedule a session' option allows you to schedule a new session. To schedule a text-only session, just select 'Text-only' option under the session type, and everything else is exactly the same as how you would schedule a standard - audio and video session.

 

Text only Session Option

For more information on how scheduled sessions work, please refer to this help article: https://help.coviu.com/getting-started/features/scheduled-and-paid-sessions

A text-only session looks as follows:

Example Text only Session

You will notice the following features:

  • You can see when the other person is typing and see their posted messages
  • You can use emoticons in the text
  • The participants are all represented in different colours with the time of their text message
  • The ability to use Coviu resources under "Add+" continues to work
  • As the host you can download the text transcript of the conversation.

These text chats are useful e.g. for patients that feel uncomfortable talking with a clinician in person or are in a situation where they cannot get a fully private environment.
Feel free to reach out to Coviu to discuss if this is suitable to you.

 

You have completed another Coviu help article. You now know install and use the Text only App.

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