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Downloading a Consultation Report

This article shows Coviu Administrators how to download a Consultation Report for your account.

Last Updated: May 2022

NOTE: this article only applies to customers who are on our Premium (or our legacy Clinic) plan.

    On this page:

    1. Short video
    2. How to download a Consultation Report
    3. More support options

    Short video

    If you'd prefer to watch a short video on this instruction, click here.


    How to download a Consultation Report:

    1. Enter your Coviu account as you normally would.
    2. From the menu on the left, click Reports.
    3. As shown in the screen capture below:
      1. Choose your Reporting period to a maximum of 60 days.
      2. Select your Timezone.
      3. Choose a Minimum consultation duration.
      4. Click Generate.

      Downloading a Consultation Report
    4. Four Excel reports will be generated and you can choose which to download and manipulate.
      1. Service Providers: detailed information about all the Service Providers in your Coviu Clinic and their Consultation/Calls activity.
      2. Meeting and User Room Calls: detailed information about all the calls that took place through either a Meeting Room or User Room and their participants.
      3. Scheduled Sessions: detailed information about all the consultations that took place through a Scheduled Session and their participants.
      4. Waiting Area Consultations: detailed information about all the consultations that took place through a Waiting Area and their participants.
      Downloading a Consultation Report 1
    5. The report will display at the bottom left corner of your browser window if you are using Chrome and you can choose whether to open or save the Spreadsheet from the up-arrow menu.

    NOTE: each Excel report has explanatory notes for the Field Description on Sheet 2.
    Field Descriptions


    More support options

    You have completed another Coviu help article. You now know how to download a Consultation Report on your Coviu account.

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    If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.