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      ResAppDx FAQ

      This article describes the frequently asked questions about the ResAppDx Respiratory Cough Test App.

      Last Updated: December 2022

      On this page:

      1. FAQ
      2. Troubleshooting questions
      3. More support options

      FAQ

      • What can ResAppDx aid in the diagnosis of?
        • ResAppDx can assist clinicians in the diagnosis of:
          • lower respiratory tract disease
          • pneumonia
          • asthma / reactive airway disease exacerbations
          • COPD exacerbations*
          • croup and bronchiolitis (2 years and younger)
      • How do I enable the ResAppDx Respiratory Cough Test App?
        • Head to the Coviu App Marketplace and install the ResAppDx Respiratory Cough Test App.
      • How much does the ResAppDx Respiratory Cough Test App cost?
        • There is no additional cost to the clinic.
      • What happens after the ResAppDx Respiratory Cough Test App is enabled?
        • Once the App is installed, a symptom and device check will appear for all your patients who receive the email link to join your call. Patients who indicate that they are experiencing respiratory-related symptoms will be guided to download the ResAppDx app and complete the test. To patients, the ResAppDx Respiratory Cough Test is referred to as a cough test.
      • Who can take the test?
        • The test is suitable for patients who are 29 days or older.
      • How much does the test cost for clients or patients?
        • At this stage, the test is free for clients or patients to take.
        • Medicare does not cover the cost of this test.
      • When does the client or patient take the test?
        • The client or patient takes the test prior to the appointment.
        • The results will be available to the provider at the start of the session. This will allow more time spent with your client or patient discussing the test results and treatment advice.
      • Does the client or patient have to have respiratory symptoms to take the test?
        • If the client or patient is experiencing shortness of breath, difficulty breathing, sore throat, runny nose or fever, it is recommended that they take the test.
        • The client or patient will need to produce involuntary coughs so that the App can capture the sounds from their lower airways.
      • What is in the ResAppDx Analysis Report?
        • The ResAppDx Analysis Report provides an indication, yes or no, for each disease tested, based on the patient’s age, symptoms and cough sounds.
        • Watch the ResAppDx Telehealth Overview video for more information.
      • Does the client or patient receive the ResAppDx Analysis Report?
        • No. The ResAppDx Analysis Report is only made available to the provider conducting the telehealth consultation.
        • It is available in the ResAppDx Results menu during the telehealth consultation.
      • Where can I review the clinical performance for ResAppDx?
      • What smartphones are compatible with ResAppDx?
        • ResAppDx is compatible with the following devices:
          • iOS Platform:
            • Apple iPhone 6s, 6s Plus
            • Apple iPhone 7, 7 Plus
            • Apple iPhone 8, 8 Plus
            • Apple iPhone X, XR, XS Max, XS
            • Apple iPhone 11, 11 Pro, 11 Pro Max
            • Apple iPhone 12, 12 Pro, 12 Mini, 12 Pro Max
            • Apple iPhone 13, 13 Pro, 13 Mini, 13 Pro Max
            • Apple iPhone SE (1st generation)
            • Apple iPhone SE (2nd generation)
          • Android Platform:
            • Samsung Galaxy S9 (SM-G960F)
            • Samsung Galaxy S9+ (SM-G965F)
            • Samsung Galaxy S10 (SM-G973F)
            • Samsung Galaxy S10+ (SM-G975F)
            • Samsung Galaxy S20 (SM-G980F)
            • Samsung Galaxy S21 (SM-G998BZKAATS)
            • Samsung Galaxy A51 (SM-A515FZBFATS)

      Disclaimer: Only indicated for use on patients aged 29 days and older. The result of the test should not be used as a sole diagnosis. The result should be used as part of an overall clinical assessment of the patient. Please refer to the Instructions for Use for information on interpreting the results and the clinical performance of ResAppDx. ResAppDx is listed on the Australian Register of Therapeutic Goods (ARTG). Always follow and read the Instructions for Use.

      Troubleshooting questions

      • The Cough Test Code does not work for the client or patient.
        • Ensure that the client or patient is correctly inputting the right code provided to them before joining the session. This is a unique one-off code that cannot be reused. If they have already completed the test, the code cannot be used again.
      • The patient has lost the Cough Test Code; how can they find it?
        • If the client or patient joins the same session, the code and instructions will be displayed. If this is a new session, they may be asked to complete the precall questions again to receive a new Cough Test Code. Once the test has been completed, the Cough Test Code will no longer be available.
      • How long is the Cough Test Code valid?
        • The client or patient needs to use the test code within 6 hours. The Analysis Report is available for 2 days after the client or patient has completed the test.
      • What happens if the client or patient puts in the wrong information?
        • The client or patient will need to make a new booking to take the test. 
      • What happens if the Analysis Report is not appearing in the ResAppDx Results menu?
        • You can search for an Analysis Report using the client's or patient's Cough Test Code under Search for Analysis Report.
      • Why can’t I find a test result?
        • The client's or patient’s Analysis Report is only displayed if the test has been completed within the last two days. You may need to try the search again if there are connectivity issues.

      More support options

      You have completed another Coviu help article. You now know about the frequently asked questions about the ResAppDx Respiratory Cough Test App.

      If this is not what you were looking for, explore our knowledge base and search for another article from here.

      If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.