Scheduled Sessions - Email Invitation Issue

This article summarises an issue with Scheduled Sessions.

Last Updated: April 2022

On this page:

  1. What has happened?
  2. What have we done about it?
  3. Can I resume using Scheduled Sessions?
  4. What about any scheduled sessions that were created during the issue?

  5. How to clear your Chrome Cache
  6. How to clear your Microsoft Edge Cache
  7. More support options

What has happened?

Email invitations sent from Scheduled Sessions were not being received by intended clients or patients.


What have we done about it? 

The Coviu Support Team has identified the cause of the issue and restored the service however, you may need to clear your browser cache to get this working again. Read on for more information. 


Can I resume using Scheduled Sessions?

Yes, you can now send email invitations to clients or patients as usual.

NOTE:


What about any scheduled sessions that were created during the issue?

You will need to resend any invitations created on Thursday, 3 February 2022. Customers can resend an email invitation meant for their clients or patients by following the steps below:
  1. Click on any upcoming Scheduled Session listed within your calendar. 
  2. Click the cogwheel symbol next to the client or patient name. 
  3. Click Resend Invitation.


Clear your Cache on Chrome

We recommend clearing your Chrome browser cache.

NOTE: Clearing your browser cache of any Coviu related cookies may clear your autosave settings.

  • This may mean you need to log in again with your full password.
  • Patient/client names or email addresses stored in your browser autosave will also be cleared.
  1. On your computer, open Chrome.
  2. Do not log into Coviu.
  3. At the top right corner of Chrome, click the three dots button More.
  4. Click Settings.
  5. Click Privacy and security.
  6. Click Cookies and other site data.
  7. Click See all cookies and site data.
  8. Type 'coviu' into the search bar at the top.
  9. Click the bin symbol beside the Coviu cache.
  10. Close the tab.
  11. Recommend rebooting your computer.
  12. Open Chrome and log into Coviu as you normally would.
    • Note; it may ask for your password as your browser autosave information will have been cleared.

Clear your Cache on Microsoft Edge

We recommend clearing your Edge browser cache.

  1. Open Microsoft Edge.

  2. Do not log into Coviu.
  3. Click the Settings and more button at the top right corner, .
  4. Click Settings.

  5. Click Cookies and site permissions in the left hand menu.

  6. Click Manage and Cookies and site data.

  7. Click See all cookies and site data.

  8. Search for 'coviu' in the search bar at the top.

  9. Click the drop down arrow to the right of the results.
  10. Click the bin symbol to delete the cookies.
  11. Close the tab.
  12. Recommend rebooting your computer.
  13. Open Edge and log into Coviu as you normally would.
    • Note; it may ask for your password as your browser autosave information will have been cleared.

More support options

You have completed another Coviu help article. You now know what to do when email invitations sent from Scheduled Sessions are not being received by intended clients or patients.

If this is not what you were looking for, explore our knowledge base and search for another article from here.

If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.