How to Clear Your Browser Cache and Cookies

This article describes how you can clear the cache and cookies stored in your browser.

Last Updated: May 2022

On this page:

  1. What are browser cache and cookies?
  2. How to clear cache and cookies on Google Chrome
  3. How to clear cache and cookies on Microsoft Edge
  4. How to clear cache and cookies on Apple Safari
  5. More support options

What are browser cache and cookies?

To speed up browsing, web browsers save copies of website data to your computer as a set of files called a cache. When you load a website, you are often viewing a local copy of elements from the site (such as images) pulled from your cache.

Browser cookies are small piece of texts sent to your browser by a website you visit. It helps the site remember information about your visit, which can make it easier to visit the site again and make the site more useful to you.

For example, Google use cookies to remember your preferred language, to make the ads you see more relevant to you, to count how many visitors Google receive to a page, to help you sign up for services and to protect your data.

NOTE: clearing your browser cache and cookies may clear your autosave settings.

  • This may mean you need to log in again with your full password.
  • Patient/client names or email addresses stored in your browser autosave will also be cleared.

How to clear cache and cookies on Google Chrome

Windows or MacOS

  1. On your computer, open Chrome.
  2. Do not log into Coviu.
  3. At the top right, click .
  4. Click Settings.
    How to Clear Your Browser Cache and Cookies 3-2
  5. Click Privacy and security.
  6. Click Cookies and other site data.
    How to Clear Your Browser Cache and Cookies 4-1
  7. Scroll down and click See all cookies and site data.
    How to Clear Your Browser Cache and Cookies 5-1
  8. Type 'coviu' into the search bar at the top.
  9. Click the bin symbol beside the Coviu cache(s).
    How to Clear Your Browser Cache and Cookies 6-1
  10. Close the tab.
  11. Reboot your computer (recommended).
  12. Open Chrome and log into Coviu as you normally would.
    • Note: it may ask for your password as your browser autosave information would have been cleared.

Android

  1. On your Android phone or tablet, open the Chrome app .
  2. At the top right, tap .
  3. Tap History  Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to Cookies and site data and Cached images and files, check the boxes.
  6. Tap Clear data.
  7. Close the app.
  8. Restart your phone or tablet (recommended).
  9. Open the Chrome app and log into Coviu as you normally would.
    • Note: it may ask for your password as your browser autosave information would have been cleared.

iOS (iPhone or iPad)

When you clear your cache and cookies, your browser might sign you out of your Google Account.

  1. On your iPhone or iPad, open the Chrome app .
  2. At the bottom, tap .
  3. Tap History  Clear browsing data.
  4. Make sure there’s a check mark next to Cookies, Site Data, and Cached Images and Files.
  5. Tap Clear browsing data.
  6. Close the app.
  7. Restart your iPhone or iPad (recommended).
  8. Open the Chrome app and log into Coviu as you normally would.
    • Note: it may ask for your password as your browser autosave information would have been cleared.

How to clear cache and cookies on Microsoft Edge

  1. On your computer, open Edge.
  2. Do not log into Coviu.
  3. Click the Settings and more button at the top right corner, .
  4. Click Settings.

  5. Click Cookies and site permissions in the left hand menu.
    How to Clear Your Browser Cache and Cookies 7-1

  6. Click Manage and delete cookies and site data.

    How to Clear Your Browser Cache and Cookies 8-1

  7. Click See all cookies and site data.
    How to Clear Your Browser Cache and Cookies 9-1

  8. Search for 'coviu' in the search bar at the top.

  9. Click the drop down arrow to the right of the results.
  10. Click the bin symbol to delete the cookies.
    How to Clear Your Browser Cache and Cookies 10-1
  11. Close the tab.
  12. Reboot your computer (recommended).
  13. Open Edge and log into Coviu as you normally would
    • Note: it may ask for your password as your browser autosave information would have been cleared.

How to clear cache and cookies on Apple Safari

MacOS

  1. Click on the Safari tab at the top right of your screen and choose Preferences from the dropdown menu.
    How to Clear Your Browser Cache and Cookies 11
  2. Click the Advanced tab of the menu that pops up.
  3. At the end of the tab, select the Show Develop menu in menu bar box and close the Preferences menu.
    How to Clear Your Browser Cache and Cookies 12
  4. Click the Develop tab from the Safari menu at the top of the page.
  5. Click Empty Caches from the dropdown menu.
    How to Clear Your Browser Cache and Cookies 13

iOS (iPhone or iPad)

You have two choices to clear your cache on Safari’s mobile app. 

Before you do this, you might want to check your iCloud settings to make sure you preserve your passwords.

If you use iCloud, check your iCloud settings. Make sure that you’ve checked the box for Safari.

How to Clear Your Browser Cache and Cookies 18

Make sure the Safari box is on under iCloud to retain your passwords in your keychain. As long as this box is checked, any passwords you save through your browser will stay safe in your keychain.

To clear your entire browsing history and cache:

  1. Open the Settings app.
  2. Tap Safari.
  3. Tap Clear History and Website Data.
    How to Clear Your Browser Cache and Cookies 15-1
  4. On the screen that pops up, choose Clear History and Data. Note that, when you clear your cache on your iPhone or iPad, it will clear your history on your connected devices and computers as well.
    How to Clear Your Browser Cache and Cookies 16-1

To clear your cache but not your browsing history:

  1. Open the Settings app.
  2. Tap Safari.
  3. Tap Advanced.
  4. Tap Website Data.
    How to Clear Your Browser Cache and Cookies 16-2
  5. Choose Remove All Website Data.
    How to Clear Your Browser Cache and Cookies 17

More support options

You have completed another Coviu help article. You now know how to clear the cache and cookies stored in your browser.

If this is not what you were looking for, explore our knowledge base and search for another article from here.

If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.