How to use the Coviu Pre-Call Test

This article describes the pre-call test and gives some guidance around the possible outcomes of the test.

Last Updated: Nov 2021


On This Page:

  1. What is the Coviu Pre-call test?
  2. How to access the test?
  3. How to run the test?
  4. What do the results mean?
    1. A successful test
    2. An unsuccessful test
      1. Internet or connectivity issues
      2. Microphone issues
      3. Camera issues
  5. More Support Options

What is the Coviu Pre-call Test?

The Pre-call test lets healthcare providers and their clients, guests or patients test their devices prior to entering a call. You do not need to be logged in to Coviu to use the test as it can be conducted independently.


How to access the Test?

There are several ways you can run the test including:

  1. By visiting our pre-call test on our website. Click the Resources & Support section from the top and then choose Pre-call Test.
  2. On the Clinic Plan and Enterprise Plan Waiting Area Dashboard. Look for the Perform a Pre-call Test button.

  3. As part of the call entry flow. You will have an opportunity to perform the test while entering the call. See the section highlighted in blue below. The test opens in a new tab, if the test is positive, then return to the original tab.


How to run the test?

  1. Once you are on the test-page, simply click Start Test. It will then automatically run through various checks based on your setup. 

  2. Make sure to also Allow permission to access your camera and microphone as the test is progressing.


     
  3. Once the test has completed you will arrive at a result page.


What do the results mean?

Depending on your setup, the test will check for a number of factors (such as: device type, available audio sources, available camera sources, browser type and internet connection) which can contribute to a successful call. The below outlines a number of possible outcomes:

A successful test

This means that your existing setup is compatible with Coviu and that you can proceed with your calls. 


NOTE:  Coviu relies on the default sources that are made available by your device for a call. In case you have multiple input devices for camera, microphone or speaker: it can be worth doing some final checks under the in-call Settings to make any further adjustments. 

An unsuccessful test

This means that your existing setup has some incompatibility with Coviu and that you may need to make some changes for a successful call.



The test will also list any detected issues and suggests suitable workarounds as seen in the examples below: 

Internet or connectivity issues

This means that your existing setup has some incompatibility with establishing a successful connection during calls and that you may need to make some additional changes. 

Microphone related issues

This means that your existing setup has some incompatibility with an available microphone for a successful call and that you may need to make some additional changes.

Camera related issues

This means that your existing setup has some incompatibility with an available camera for a successful call and that you may need to make some additional changes. 



More Support Options

You have completed another Coviu help article. You now know how to access and use the pre-call test.

If this is not what you were looking for, explore our knowledge base and search for another article from here.

If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.

Author: KI