This article outlines a couple of options to unblock your camera and microphone.
Last Updated: June 2022
On this page:
- Why do I need to unblock my camera and microphone?
- If you are using a computer:
- If you are using a mobile phone:
- More support options
Why do I need to unblock my camera and microphone?
Coviu needs access to your device's camera and microphone to hold a video call.
As you enter a Coviu call, you will be asked to allow the access to your device's camera and microphone.
If by accident you decline access to your camera and microphone, you will get stuck at the entrance to your Coviu call, because the camera and microphone are requirements for entering the call.
If you are using a computer:
For Google Chrome
When in a Chrome browser on a desktop or laptop, you can simply click on the lock symbol in the URL bar to allow the camera and microphone access. Click on Allow and reload the page (you can also tap F5 on your keyboard).
Alternatively, you can access the options through the Chrome settings as shown below:
For Microsoft Edge
When in an Edge browser on a desktop or laptop, you similarly can click on the lock symbol in the URL bar to allow the camera and microphone access.
For Mozilla Firefox (not recommended)
When in a Firefox browser on a desktop or laptop, you similarly can click on the camera symbol in the URL bar to allow the camera and microphone access.
If you are using a mobile phone:
For Google Chrome on Android
When using Chrome on a mobile device, you can click the 3-dot symbol 
on the top right corner of the screen and go to Settings. Scroll down and click on Site Settings and then click Camera and Microphone. Find your Coviu URL in the blocked list, click on it and then click Allow.
For Apple Safari on iOS
On an Apple mobile device, camera and microphone access is controlled from the central Settings application. Open Settings, then find Safari, then scroll down to find Camera & Microphone Access. You need to enable the Camera & Microphone Access to allow the call to take place.
More support options
You have completed another Coviu help article. You now know how to unblock your camera and microphone.
If this is not what you were looking for, explore our knowledge base and search for another article from here.
If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.