Help Center | Knowledge Base

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Help Center | Knowledge Base

Troubleshooting Coviu

Troubleshooting Coviu

Helping you fix any technical issues

General

How to Update Your Device’s Operating Software

How to Clear Your Browser Cache and Cookies

How to Hard Reset Your Browser

How to Set up Your macOS Device for Screen Sharing on Coviu

How to Use Coviu With a Terminal Server

How to Troubleshoot Audio and Video on macOS

How to Troubleshoot Audio and Video on Windows

My Camera and Microphone Is Blocked

How to Fix the ‘Failed to create WebGL canvas context when passing video frame’ Issue

Apple's Reactions: What They Are and How to Remove Them

What to Do if You Are Experiencing Technical Issues

How to Use Coviu Phone Side-by-Side with Your PMS or EHR

How to Register Your Coviu Phone Number to Avoid Being Marked as Spam

See more

Audio Issues

How to Troubleshoot Audio Issues

How to Increase Your Microphone Input Volume

How to Disable Automatic Ear Detection on AirPods to Prevent Call Audio Dropouts

Call Quality

How to Configure the Call Quality Test and Parameter Settings for Guests

Camera Issues

What to Do if You Are Stuck at ‘Restart Camera'

Coviu’s Camera Diagnostics

How to Troubleshoot Camera Issues

Connection Issues

How to Improve the Speed of Low-Bandwidth Internet Connections

How to Solve Hardware and Software Issues

What to Do if You Are Having Trouble Joining a Video Call

Unable to Include Additional Streams

Internet Speed Tests

See more

iOS Issues

How to Solve Low Volume on iPad and iPhone

Allowing Camera Access on iOS

Using Safari

Video Window

How to Fix a Black or Blank Screen on macOS