Help Centre
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Troubleshooting Coviu
Why Choose Coviu?
Getting Started with Coviu
Signing Up to Coviu
Preparing for your First Call
Technical Information
Coviu for Teams
Other
Coviu Terminology
Coviu Dashboard
Privacy and Security
Troubleshooting Coviu
iOS Issues
Connection Issues
Camera Issues
Call Quality
Other
Video Window
Audio Issues
In Call Tools
Starter Plan
Professional Plan
Optional Add Ons
clinic plans
All Plans
Billing + Plan
Coviu Add Ons
Starter Add Ons
Professional Add Ons
Other Marketplace Add Ons
Booking and Scheduling
Practice Management Software Integration
Clinic to Cloud
Halaxy
Nookal
Professional Plan FAQs
Clinic Solution
Administrative Duties
Waiting area
Enterprise Solution
Introduction to your Enterprise Telehealth Platform
Administrative Duties
Waiting Area Function and Configuration
In-Call Features and Abilities
API Information
General Questions
Technical Information
Coviu Product Updates
May 2021
April 2021
March 2021
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Help Centre
Troubleshooting Coviu
Why Choose Coviu?
Getting Started with Coviu
Signing Up to Coviu
Preparing for your First Call
Technical Information
Coviu for Teams
Other
Coviu Terminology
Coviu Dashboard
Privacy and Security
Troubleshooting Coviu
iOS Issues
Connection Issues
Camera Issues
Call Quality
Other
Video Window
Audio Issues
In Call Tools
Starter Plan
Professional Plan
Optional Add Ons
clinic plans
All Plans
Billing + Plan
Coviu Add Ons
Starter Add Ons
Professional Add Ons
Other Marketplace Add Ons
Booking and Scheduling
Practice Management Software Integration
Clinic to Cloud
Halaxy
Nookal
Professional Plan FAQs
Clinic Solution
Administrative Duties
Waiting area
Enterprise Solution
Introduction to your Enterprise Telehealth Platform
Administrative Duties
Waiting Area Function and Configuration
In-Call Features and Abilities
API Information
General Questions
Technical Information
Coviu Product Updates
May 2021
April 2021
March 2021
Troubleshooting Coviu
Helping you fix any technical issues
iOS Issues
Audio issues with iOS 14.2
Unable to Screen Share when using Coviu on a Mac OS X
Allowing camera access on iOS
Using Safari
Connection Issues
Improving speed with low bandwidth internet connections
Hardware and Software Trouble
Are you or your client having trouble joining a call?
Unable to add additional streams?
Internet speed tests
See more
Camera Issues
Stuck at "Restart Camera"?
Coviu Camera Diagnostics
My Camera is Blocked
Call Quality
Configure the call quality test and parameter settings for patients
Other
Coviu support
Enabling screen recording/sharing for Mac Operating Systems
Using Coviu with a Terminal Server
Video Window
Adjusting the video window when in a call
What to do about a black/blank screen on Mac
Audio Issues
Troubleshoot audio on macOS
Troubleshoot audio on Windows
