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Troubleshooting Coviu
Why Choose Coviu?
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Troubleshooting Coviu
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Mental Health Apps
Other Marketplace Apps
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MediRecords
Clinic to Cloud
Halaxy
Nookal
Acuity Scheduling
Enterprise Solution
Introduction to your Enterprise Telehealth Platform
Platform Creation Tasks
Administrative Duties
Waiting Area Function and Configuration
In-Call Features and Abilities
Reporting Feature Function and Configuration
API Information
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Technical Information
Coviu Product Updates
November 2022
October 2022
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June 2022
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Decemeber 2021
November 2021
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September 2021
August 2021
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Waiting Area Settings
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Help Center | Knowledge Base
Troubleshooting Coviu
Why Choose Coviu?
Getting Started with Coviu
Signing Up to Coviu
Preparing for your First Call
Technical Information
Other
Managing Users
Privacy and Security
Standard and Premium Plans
Administrative Duties
Waiting Area
Troubleshooting Coviu
General
Audio Issues
Call Quality
Camera Issues
Connection Issues
iOS Issues
Video Window
In-Call Tools (Apps)
Apps for All Plans
Apps for the Premium Plan
Optional Apps
Billing + Plan
Coviu Apps
Pearson Apps
Mental Health Apps
Other Marketplace Apps
Booking and Scheduling Options
General
MediRecords
Clinic to Cloud
Halaxy
Nookal
Acuity Scheduling
Enterprise Solution
Introduction to your Enterprise Telehealth Platform
Platform Creation Tasks
Administrative Duties
Waiting Area Function and Configuration
In-Call Features and Abilities
Reporting Feature Function and Configuration
API Information
General Questions
Technical Information
Coviu Product Updates
November 2022
October 2022
September 2022
August 2022
July 2022
June 2022
May 2022
April 2022
March 2022
February 2022
January 2022
Decemeber 2021
November 2021
October 2021
September 2021
August 2021
July 2021
June 2021
May 2021
April 2021
March 2021
Waiting Area Settings
Coviu Terminology
Troubleshooting Coviu
Helping you fix any technical issues
General
How to Clear Your Browser Cache and Cookies
How to Hard Reset Your Browser
A notification is appearing on my Dashboard
Coviu Support
How to Enable Screen Sharing on macOS Devices
Using Coviu with a Terminal Server
How to Set up Audio and Video on macOS Devices for Your Calls
Troubleshoot Audio and Video on Windows
My Camera and Microphone Is Blocked
See more
Audio Issues
How to Troubleshoot Audio Issues
Call Quality
Configure the Call Quality Test and Parameter Settings for Patients
Camera Issues
Stuck at “Restart Camera”?
Coviu Camera Diagnostics
Connection Issues
Improving Speed With Low Bandwidth Internet Connections
Hardware and Software Trouble
Are You or Your Client Having Trouble Joining a Call?
Unable to Include Additional Streams
Internet Speed Tests
See more
iOS Issues
Low Volume on iPad and iPhone
Allowing Camera Access on iOS
Using Safari
Video Window
How to Adjust Your Video Window During Your Consultation
What to do about a black or blank screen on a Mac
