Help Center | Knowledge Base

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Help Center | Knowledge Base

Troubleshooting Coviu

Troubleshooting Coviu

Helping you fix any technical issues

General

How to Clear Your Browser Cache and Cookies

How to Update Your Device’s Operating Software

Scheduled Sessions: Extended Appointment Duration Communications Issue

How to Hard Reset Your Browser

A notification is appearing on my Dashboard

Coviu Support

How to set up your macOS device for screen sharing on Coviu

Using Coviu with a Terminal Server

How to Set up Audio and Video on macOS Devices for Your Calls

Troubleshoot Audio and Video on Windows

My Camera and Microphone Is Blocked

How to Fix the ‘Failed to create WebGL canvas context when passing video frame’ Issue

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Audio Issues

How to Troubleshoot Audio Issues

Call Quality

Configure the Call Quality Test and Parameter Settings for Patients

Camera Issues

Stuck at “Restart Camera”?

Coviu Camera Diagnostics

Connection Issues

Improving Speed With Low Bandwidth Internet Connections

Hardware and Software Trouble

Are You or Your Client Having Trouble Joining a Call?

Unable to Include Additional Streams

Internet Speed Tests

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iOS Issues

Low Volume on iPad and iPhone

Allowing Camera Access on iOS

Using Safari

Video Window

What to do about a black or blank screen on a Mac