Help Center | Knowledge Base
Go to coviu.com
Troubleshooting Coviu
Why Choose Coviu?
Getting Started with Coviu
Signing Up to Coviu
Preparing for your First Call
Technical Information
Other
Managing Users
Privacy and Security
Standard and Premium Plans
Administrative Duties
Waiting Area
Troubleshooting Coviu
iOS Issues
Connection Issues
Camera Issues
Call Quality
Other
Video Window
Audio Issues
In-Call Tools (Apps)
Apps for All Plans
Apps for the Premium Plan
Optional Apps
Billing + Plan
Coviu Apps
Pearson Apps
Mental Health Apps
Other Marketplace Apps
Booking and Scheduling Options
General
MediRecords
Clinic to Cloud
Halaxy
Nookal
Acuity Scheduling
Enterprise Solution
Introduction to your Enterprise Telehealth Platform
Platform Creation Tasks
Administrative Duties
Waiting Area Function and Configuration
In-Call Features and Abilities
Reporting Feature Function and Configuration
API Information
General Questions
Technical Information
Coviu Product Updates
July 2022
June 2022
May 2022
April 2022
March 2022
February 2022
January 2022
Decemeber 2021
November 2021
October 2021
September 2021
August 2021
July 2021
June 2021
May 2021
April 2021
March 2021
Waiting Area Settings
Coviu Terminology
Back to home
Help Center | Knowledge Base
Troubleshooting Coviu
Why Choose Coviu?
Getting Started with Coviu
Signing Up to Coviu
Preparing for your First Call
Technical Information
Other
Managing Users
Privacy and Security
Standard and Premium Plans
Administrative Duties
Waiting Area
Troubleshooting Coviu
iOS Issues
Connection Issues
Camera Issues
Call Quality
Other
Video Window
Audio Issues
In-Call Tools (Apps)
Apps for All Plans
Apps for the Premium Plan
Optional Apps
Billing + Plan
Coviu Apps
Pearson Apps
Mental Health Apps
Other Marketplace Apps
Booking and Scheduling Options
General
MediRecords
Clinic to Cloud
Halaxy
Nookal
Acuity Scheduling
Enterprise Solution
Introduction to your Enterprise Telehealth Platform
Platform Creation Tasks
Administrative Duties
Waiting Area Function and Configuration
In-Call Features and Abilities
Reporting Feature Function and Configuration
API Information
General Questions
Technical Information
Coviu Product Updates
July 2022
June 2022
May 2022
April 2022
March 2022
February 2022
January 2022
Decemeber 2021
November 2021
October 2021
September 2021
August 2021
July 2021
June 2021
May 2021
April 2021
March 2021
Waiting Area Settings
Coviu Terminology
Troubleshooting Coviu
Helping you fix any technical issues
iOS Issues
Low Volume on iPad and iPhone
Allowing Camera Access on iOS
Using Safari
Connection Issues
Improving Speed With Low Bandwidth Internet Connections
Hardware and Software Trouble
Are You or Your Client Having Trouble Joining a Call?
Unable to Include Additional Streams
Internet Speed Tests
See more
Camera Issues
Stuck at “Restart Camera”?
Coviu Camera Diagnostics
Call Quality
Configure the Call Quality Test and Parameter Settings for Patients
Other
How to Clear Your Browser Cache and Cookies
How to Hard Reset Your Browser
A notification is appearing on my Dashboard
Coviu Support
How to Enable Screen Sharing on macOS Devices?
Using Coviu with a Terminal Server
Scheduled Sessions - Email Invitation Issue
Troubleshoot Audio and Video on MacOS
Troubleshoot Audio and Video on Windows
My Camera and Microphone Is Blocked
See more
Video Window
How to Adjust Your Video Window During Your Consultation
What to do about a black or blank screen on a Mac
Audio Issues
How to Troubleshoot Audio Issues
