What to Do if You Are Stuck at ‘Restart Camera'

This article describes the most common reason your web browser cannot access your camera or microphone.

Last Updated: May 2024

Why must I give my web browser access to my camera and microphone?

Your web browser will prompt you to allow or block Coviu from accessing your camera and microphone when you first enter a Coviu video call. This is the web browser's built-in security feature to ensure no one is trying to use your camera or microphone without your permission.

For your Coviu video call to work successfully, you must click Allow when prompted by your web browser to allow Coviu access to your camera and microphone.

How to allow camera and microphone access on your web browser

Enter your video call as you normally would or click the Coviu meeting link in your email or SMS invitation if you are a client or patient.
If you are the provider, you will be immediately prompted by your web browser to allow or block Coviu from accessing your camera and microphone. The prompt should appear on the top left corner of your screen if you are using a computer. Please click Allow. Then, click Start Video Call.
If you are a client or patient, click Enter to proceed. The prompt to allow or block Coviu from accessing your camera and microphone should appear on the top left corner of your screen if you are using a computer. Please click Allow. Then, follow the device-check prompts, enter your details and click Continue to enter your provider's Waiting Room.

Note: If you accidentally click Block, the web browser will block Coviu from accessing your camera and microphone, and you will not be able to use Coviu. Click here to learn how to unblock Coviu from accessing your camera and microphone.

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