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Help Center | Knowledge Base
Coviu Product Updates
Why Choose Coviu?
Getting Started with Coviu
Signing Up to Coviu
Preparing for your First Call
Technical Information
Privacy and Security
The Waiting Area
Administrative Duties
Waiting Area
Troubleshooting Coviu
General
Audio Issues
Call Quality
Camera Issues
Connection Issues
iOS Issues
Video Window
In-Call Tools
Apps for All Plans
Coviu Apps
Pearson Apps
Mental Health Apps
Other Marketplace Apps
Desktop Application
Managing your account and billing
Booking and Scheduling Options
General
MediRecords
Clinic to Cloud
Halaxy
Acuity Scheduling
Practice Perfect
MyHealth1st
HealthEngine
AdvanceMD
Reporting
Enterprise Solution
Introduction to your Enterprise Telehealth Platform
Platform Creation Tasks
Administrative Duties
Waiting Area Function and Configuration
In-Call Features and Abilities
Reporting Feature Function and Configuration
API Information
General Questions
Technical Information
Coviu Product Updates
March 2024
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Coviu Terminology
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Stay up to date with the latest Coviu product features
March 2024
Device Selection and Testing Before Joining a Call
February 2024
Clinical Evaluation of Language Fundamentals Fifth Edition (CELF-5) Metalinguistics App and Stimulus Book
Clinical Evaluation of Language Fundamentals Fourth Edition (CELF-4) Spanish App and Stimulus Book
Goldman-Fristoe Test of Articulation 3 (GFTA™-3) Spanish App & Stimulus Book
January 2024
Precall Test
November 2023
Custom Virtual Backgrounds
Raise hand in call feature
September 2023
New Video Layouts
Reporting Access on Standard Plans
New User Role: Clinic Clerk
Multi-Factor Authentication
August 2023
USA, Pearson Assessment Release: CELF Preschool-3
*Coming Soon* - Multi-Factor Authentication
*Coming Soon* - Clinic Clerk Role
*Coming Soon* - Custom Virtual Backgrounds
*Coming Soon* - Updates to Video Layouts
Coviu Customer Portal
USA, Pearson Digital Administration for Additional Assessments!
*Coming Soon* Call Manager Updates
See more
July 2023
Help Hub
Pearson Stimulus Books & Digital Administration
Pearson Assessment: KTEA-3 Form A, Stimulus Books 1 & 2
Updates to the Guest Join-Call Workflow
June 2023
*Coming Soon*: Pearson Assessment: KTEA-3 Form A, Stimulus Books 1 & 2
*Coming Soon*: Updates to the Guest Join-Call Workflow
*Coming Soon*: Pearson Stimulus Books & Digital Administration
New Call Duration Timer
Dark Background Option
See more
May 2023
Pre-Call Test Link now Accessible via the Dashboard
Ability to Flip Your Local Video Feed
Personal Wellbeing Index - Adult (PWI-A) Form
April 2023
Tonic Media Waiting Area Video
Virtual Backgrounds
Team Member Configuration - Filtering Available
Now Available: Voicemail Functionality! 📞
March 2023
Access On-Demand Auslan Interpreters on the 2M lingo™ App
Voicemail Functionality *Coming Soon!* 📞
Virtual Waiting Area Improvements
February 2023
Pre-Session Forms Preview - *Coming Soon*
Phone Telehealth Voicemail Functionality - *Coming Soon*
In-Call Mute Function Update
In-Call Text Chat Improvements
Virtual Waiting Area Improvements - *Coming Soon*
See more
January 2023
User Profile Completion Tracker
In-Call Mute Function
December 2022
SMS Appointment Reminders, SMS Limits & SMS Usage Tracker
November 2022
Pre-Call Check For Call Hosts
*Coming Soon* - In-Call Mute Function
*Coming Soon* - SMS Usage Tracker
*Coming Soon* - SMS Appointment Reminders
Post-Call Quality Feedback
Enterprise Organisation Coordinator Role
New App - Customisable Forms
See more
October 2022
*Coming Soon* - Customisable Forms
Scheduled Sessions Updates
New Look and Feel for User Invitations
eLr App Updates
September 2022
New Video Feed Messaging
*Coming Soon* - Scheduled Sessions Updates & Appointment Reminders
August 2022
Waiting Area Invitation Update
Waiting Area Hours
Recording Incoming Phone Calls
July 2022
Device Check Feature
Microsoft Exchange and Scheduled Sessions Busy-Time
Data Collections Permissions
Customisable Clinic Closed Message for Waiting Area
Conduct Calls With Up To 20 People
Introducing Phone Consultations
See more
June 2022
2M lingo™ Language Services App
Guest Notification Messages
Organisation and Platform Reporter Roles
May 2022
Sound Notifications
Collapsible Waiting Area Menu
April 2022
Waiting Area Filters
Configurable Default Video Size
Annotate and Download Multi-Page PDFs
Favourite your meeting and user rooms
Customer Connect Booking Provider Update
See more
March 2022
New Welcome Dashboard & Revamp of the Call Interface
February 2022
Send Notifications From the Waiting Area
Coming Soon: Coviu Welcome Dashboard and Call Interface
Revamped Reporting Capabilities
January 2022
iHealth - Pulse Oximeter Remote Monitoring App
Coviu Dashboard Enhancements
Automated Notifications for Waiting Area Calls
'On-Hold' Functionality in the Waiting Area
Decemeber 2021
New Whiteboard Drawing Tools
Call Manager Updates
Posttraumatic Stress Disorder Checklist (PCL-5) App
November 2021
Signed In Users Can Choose Their Clinics
New Grid View Layout
New Pearson Apps on Coviu (BAI, BHS and BDI-2)
Waiting Area Patient Queue Position Functionality
October 2021
Send SMS Invitations From Scheduler
Add a Patient to Call From Another Clinic
New 'INVITE+' Button
September 2021
Pearson Assessments Apps now Available on Coviu
Meeting and User Room Call Reports
Accessibility Updates
Video Recording
August 2021
New Pearson Assessments Now Available on Coviu
End a Call From the Waiting Area
Change Your Plan From Within the Coviu Platform
July 2021
Improved Pre-call Test for Practitioners and Patients
New Feature - Confirm to Join Call
June 2021
New Screening and Assessment Forms for Mental Health
May 2021
HIPAA Compliance - You Can Now Sign a Business Associate Agreement
Fix to Resolve 'No Stream Available' Error When Screen Sharing
New Feature: Web Coaching Add-on
April 2021
SMS Country Code - Default Changes Depending on Device Time-Zone/Location Settings
March 2021
Pearson WAIS-IV A&NZ Assessment Now Available on Coviu