Virtual Waiting Area Improvements - *Coming Soon*

Some exciting improvements are coming soon to your Virtual Waiting Area!

Waiting Area & Configuration Menu

You will soon have the ability to personalise your view as well as have better visualisation and editing of caller information. New advanced filtering and column sorting will soon provide clinics with many more options for managing a busy waiting area!

  • A new look and feel to your Waiting Area!

  • The ‘Enable Waiting Area’ toggle has moved under the General Configuration section.

  • There will be a 'Save' button for each independent section. This will avoid inadvertent changes being saved. There will also be a prompt if you have forgotten to save your changes.

  • Soon you will be able to sort columns for non-standard fields in the Waiting Area.

  • Improved filtering will be possible including the ability to filter any fields, and multiple fields at once.

  • All call details will be seen in the 'Call Details' modal.

  • Users will be able to select the three dots to access the call details, as well as update editable fields for any guest.

  • Call detail changes will be added to the new look Call Activity log.

Waiting Area Configuration Menu for Entry Fields

With the advanced options for Entry Fields in the Configuration Menu, you’ll soon be able to choose between patient-entered fields as well as new internal use only fields.

  • 'First Name' and 'Last Name' will now always be added as fields. 

  • The following behaviour and information for 'Name' and 'Label' fields will be updated to behave as:

    • 'Name' is the field name as seen in the Waiting Area column view, Call Activity log, and Call Details modal. 

    • 'Label' is the field name displayed to the guest/patient when they are joining the Waiting Area. 

  • New field types are available, so now you’ll be able to choose from an array of field types including:

    • Text

    • Text Area

    • Number

    • Phone Number

    • Email

    • Checkbox

    • Hidden
    • Dropdown

      • The Dropdown field will also have associated colours that will be visible in the Waiting Area if selected. 

    • Lookup - Team Member or Practitioner

      • This will allow the selection of a user from a dropdown field.

      • A user can choose the Team Member list or the Practitioner list (Practitioner List is only visible if Customer Connect is installed). 

      • The Team Member list will be a list of all Clinic Team Members (Admins and Team Members).

      • The Practitioner list will be a list of all users who are set up as Practitioners in the Customer Connect area.

  • There will also be new attributes to Entry fields including:

    • Internal Use Only

      • If set to true, this field will not be available for the caller to populate when they join the Waiting Area.

      • If set to false, this field will be available for the caller to populate when they join the Waiting Area. 

    • Editable

      • If set to true, Waiting Area users will be able to make changes to that specific field for callers in the Waiting Area.

    • Filterable

      • If set to true, this field can be filtered in the Waiting Area.

  • It will also be possible to sort the order of columns that appear in the Waiting Area. However, a user can override the order with their personal choice of configuration when viewing the Waiting Area.

  • There will be no limit applied to how many fields a clinic can add to the Waiting Area.

Waiting area v2 (3)

We're aiming to release these updates in early-mid March. More information will be sent out as it comes to hand.

Please contact for any questions.

Updated 22/02/23