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Coviu Terminology
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Automations
'On-Hold' Functionality in the Waiting Area
We have created functionality allowing you to place a call participant 'On-Hold' whilst within a waiting area call. This feature is particularly useful in sessions in which you have two people in a call yet you only wish to speak with one during a certain point i.e. during counselling sessions.
The 'On-Hold' button is located in the call manager next to each participant. Clicking this will place the specific guest into a waiting screen and will immediately appear in your 'Waiting' or 'On-Hold' section of your call manager.
Step by Step Guide:
1. You will now see a button in the call manager next to each participant right beside “Disconnect” called “On-Hold”.
2. Clicking 'On-Hold' will place that specific guest into a waiting screen so you are able to freely talk to anyone else in the call.
3. The guest will then immediately appear in your 'Waiting' Or 'On-Hold' section of your call manager.
4. When you are ready to bring them back into the call, simply press 'Accept' and they will join the call again.
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People in this state will stay part of the same waiting area call and will still receive notifications sent to the call as you would expect.
Learn more here - https://help.coviu.com/knowledge/placing-a-guest-on-hold
Please contact support@coviu.com for any questions.
Updated 28/01/22