How to Fix the ‘Failed to create WebGL canvas context when passing video frame’ Issue

This article describes how you can fix the ‘Failed to create WebGL canvas context when passing video frame’ issue when joining a video call.

Last Updated: August 2023

On this page:

1. How to enable hardware acceleration on Google Chrome
2. How to enable hardware acceleration on Microsoft Edge
3. More support options

How to enable hardware acceleration on Google Chrome

1. Launch Google Chrome.
2. Please ensure that your web browser is fully updated; you can update Google Chrome by following this guide.
3. Type chrome://settings/?search=hardware in the URL field and press enter on your keyboard.
4. Switch the Use hardware acceleration when available toggle to the on position.
   
5. You should now be able to join your video calls on Coviu without any issues.

How to enable hardware acceleration on Microsoft Edge

1. Launch Microsoft Edge.
2. Please ensure that your web browser is fully updated; you can update Microsoft Edge by following this guide.
3. Type edge://settings/?search=hardware in the URL field and press enter on your keyboard.
4. Scroll down and switch the Use hardware acceleration when available toggle to the on position.
   
5. You should now be able to join your video calls on Coviu without any issues.

More support options

You have completed another Coviu help article. You now know to fix the ‘Failed to create WebGL canvas context when passing video frame’ issue.

If this is not what you were looking for, explore our knowledge base and search for another article from here.

If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.