This article describes what to do when the camera is not working when using Coviu via a Remote Desktop or Citrix.
Last Updated: May 2024
Note: This is a technical article, so you may need to share it with your IT/Technical Support Team if you are having issues with your camera and running a terminal server.
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How to use Coviu with a terminal server
When running a web browser inside a terminal server, you need to make your local device's webcam available to the server where the web browser is running. However, you can still run into trouble even after you have made that connection.
Below is an example case from a customer:
They use Windows Server 2008R2 as their terminal server and Windows 7 as the client with Remote Desktop. Then, they use Terminal Works TS Webcam to make the local webcam available to the server.
The webcam is not discoverable when running Google Chrome inside the Windows Server 2008R2. This is because the Terminal Works TS Webcam was not exposing the camera correctly in all the different DirectShow capture filters. There are two ways to fix this:
- Use a different remote webcam solution
- We tested one by FabulaTech and it worked successfully (i.e. Google Chrome can discover the webcam and capture video correctly).
- Use a camera multiplexer
- If you need to use a Terminal Works TS Webcam, using something like manycam should make things work. You can run it in the Remote Desktop session so that it can discover the Terminal Works TS Webcam input and make it available as a compatible camera source to use in your web browser.
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