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How to Troubleshoot Audio Issues
This article provides device specific guides for troubleshooting audio issues
Last Updated: December 2024
Note:
- If you have not done so already, you can perform a quick Pre-call Test to learn more about the audio issues you may be experiencing.
- To troubleshoot audio on your device, you will need to select the appropriate guide below for the device that you use when making a video call.
On this page:
How to troubleshoot your audio issues
Coviu relies on your device configurations for the availability of sources, such as the microphone and speaker, to facilitate your calls.
Select a guide below that corresponds to the device you are using to ensure that it has been set up correctly:
- macOS devices (computers) (as of macOS Big Sur)
- Windows devices (computers)(as of Windows 10)
- iPhone and iPad devices (Apple phones, tablets) (as of iOS 15.2)
- Android devices (phones, tablets) (as of Android 11)
More support options
You have completed another help article with Coviu. You now know where to look to troubleshoot your audio issues.
If this is not what you were looking for, explore our knowledge base and search for another article from here.
If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.