Low Volume on iPad and iPhone

This article advises Coviu customers (including your clients and patients) that a 'low volume' audio issue has been discovered with the iPhone/iPad operating system version, iOS 15.2. It also provides a workaround for this issue.

Last updated: Dec 2021


On this page:

  1. What is the iOS update issue?
  2. Work around for the issue
  3. Unsure of how to update iOS
  4. More support Options

What is the iOS update issue?

The recent update to iOS 15.2 brought with it an audio quality issue.

Coviu customers (either healthcare providers or their patient/client) who are using an iPhone or an iPad to join a Coviu call, have found that they are unable to hear the other participants in a call.

We have managed to create a workaround for this issue by installing a new volume bar which allows you to increase the volume of your device beyond 100%.

This is a temporary work around until a more permanent solution can be made available by Apple.

We have notified Apple and they are aware of the issue.


Work around for the issue

These instructions are used when you or your client is already in a call.

  1. Click the Settings menu or the Settings cog at the top left corner of the Coviu screen.
  2. Use the volume slider bar under your camera view to turn up the volume.
  3. See the screen captures to show where to find the Volume Slider bar for iPhone and iPad.

iPhone




iPad



Unsure of how to update iOS?

I recommend reading Apple's instructions on how to update your iPhone or iPad.



More Support options

You have completed another Coviu help article. You now know about the issues affecting the iOS 15.2 updates and how to work around them.

If this is not what you were looking for, explore our knowledge base and search for another article from here.

If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here

Author: KB