Coviu’s Camera Diagnostics

This article describes how to test your camera, web browser and internet connection to ensure Coviu can run smoothly.

Last Updated: May 2024

Note: Use our Pre-call Test for a quick comprehensive test; you are all set if you get all green results. If there are any issues, below are some things you can check.

On this page:

  1. Check your camera setup
  2. Check your web browser compatibility
  3. Check your internet connectivity
  4. Check for firewalls
  5. More support options

Check your camera setup

The camera is the most important component for Coviu video calls. Some devices may be old and do not have built-in cameras, so you would need an external camera that can be plugged into your device.

At a basic level, Coviu needs access to your camera to work. Coviu requires permission to access your camera; click here to learn how to provide this permission.

If you are still having trouble accessing your camera on Coviu, perhaps you have left the camera cap or cover on; please ensure the cap or cover is removed from your camera.

You can use our Input Device Testing tool to check if your camera is working on Coviu. Click here if you are still having hardware and software issues.

Check your web browser compatibility

Coviu is compatible with most web browsers, but not all; please ensure you use the recommended web browser for your device for the best video call experience.

If you use the Mozilla Firefox or Apple Safari web browser, screen-sharing can only be done if all call participants use the same web browser. So, please check the web browser your call participants use and match it with yours.

You must also allow your web browser to access your camera; click here to learn how to check if your web browser can access your camera.

Check your internet connectivity

You can use this website to check your download and upload speeds.

If your upload speed is 1 Mbps or more, you can share resources during your video call without issues.

If your upload speed is 600 Kbps or less, you may struggle to share your screen during your video call. However, you should still be able to share images and PDFs.

If your upload is 300 Kbps or less, you will most likely be unable to share or receive shared resources during your video call.

Check for firewalls

Coviu does what it can to bypass firewalls, especially if you are working in a corporate environment where the network administrators have set up tight network rules. You do not have to worry about this if you are working from home.

Coviu will continuously try to find a way to bypass firewalls, but sometimes this may not be possible. You may need to ask the network administrators to configure the network settings if firewalls prevent you from connecting to a Coviu video call.

More support options

You have completed another Coviu help article. You now know about Coviu's camera diagnostics.

If this is not what you were looking for, explore our knowledge base and search for another article from here.

If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.