Solutions for slow internet and low connectivity issues
Last updated: Nov 2020
- Use your smartphone as a "mobile hotspot"
It is possible to turn your smartphone into a "Wi-Fi hotspot" and access it's fast 4G internet from your computer. To do this, simply turn on "mobile hotspot" in your smartphone's settings & connect to it like any other Wi-Fi connection. To determine whether your 4G or Wi-Fi is faster, run an internet speed test on both devices and compare the results. Mobile routers (like the Telstra Nighthawk) can also provide fast 4G internet connections. Coviu recommends a minimum of 350Kbps upload and download speed.
- Reduce unnecessary internet use
Your internet speed will be greatly impacted by how other people are using your Wi-Fi connection. Ask your housemates or colleagues to refrain from data-intensive activities (like video streaming or teleconferencing) or ask them to hotspot from their phone. Close any applications which might be uploading data in the background, like Google Backup or Dropbox.
- Check your Internet Hardware
If the internet is slow for every device on your internet connection (other practitioners in your office, partners or children using the same connection), try resetting your Modem and Router. You may have outdated firmware on your router which will need to be updated by your Internet Service Provider (ISP)
If the internet is only slow for your device, try:
- resetting the device (power off/on)
- installing any updates and;
- ensuring you have the most up to date Web Browser
- Wi-Fi vs Wired (Ethernet) Connection
If you are using a Wi-Fi connection your internet may be fine but you may need to reposition or boost your Wi-Fi signal. Brick and Concrete may block your Wi-Fi signal from getting through. Placement and distance to your computer make a big difference.
If you have the option of using a Wired Connection also known as an Ethernet connection, this is more reliable than a Wi-Fi connection.
- Try a new DNS Server
A DNS (Domain Name System) Server works to change your web address from coviu.com into an IP address. Sometimes switching which DNS you use can speed up your browsing by a few milliseconds.
- Call your Internet Service Provider (ISP)
After trying all of these troubleshooting options, the next thing to do is to call your Internet Service Provider and see if this is a problem on their end that can be fixed for you. Outages can happen.
- Find a New ISP
At this final stage, you may need to look at getting a new ISP. Depending on your location, you may be able to access a variety of different ISPs on a number of different connections and speeds. Do some research to find out what is relevant for your local area.