An Example Email to Send Your Clients

This article provides an example email to send your clients introduce them to using Coviu

Last Updated: Dec 2021

On this page:

  1. Text you can copy and paste
  2. Example image in an email
  3. More Support Options

Text you can Copy and Paste

The below email will be quite long so feel free to chop out the bits you don't feel you'll need.

Dear {insert patient name},

Our practice is now using a video Telehealth platform called Coviu!

What do I need to join a video consultation?

It is browser based, so you don't need to install any special software or an app! It runs off a Google Chrome or Safari browser - on desktops, laptops, mac computers, android phones and tablets. Or Safari on an iPhone or iPad.

How will I connect in?

When the time comes for your appointment, we will simply meet at a Web link that we provide to you which could be by email or SMS. Just click on the link at the time of your consultation and Coviu will open in your Web browser. You can then identify yourself and wait in a Waiting Room for our practitioners to join you.

This page will give you some examples of joining a call and some tips for getting the most out of your Telehealth consultation.

What about my internet connection?

We recommend you have a good internet connection for your call. Being connected to your home WI-FI or a good 4G/5G connection is great! Don't forget that other activities like TV streaming services and online computer games can impact your internet connection so limit those during your consultation.

Also make sure your microphone and camera are working. You can test your hardware and software setup by clicking here

In the event of any difficulty with the connection, please have your mobile phone nearby so we can contact you.

What are some tips for the best experience?

Your video consultation experience will be best if we:

  • ensure that we have a private, quiet, dedicated place for our meeting.
  • make sure that we have all that we need at our fingertips, for example; notes, books, pad, pen and a drink.
  • remove distractions; ensure that the TV, radio, or other computer applications are turned off.
  • have had a few minutes to prepare ourselves before the meeting, so that we are relaxed and focused, not rushed with scattered thoughts.
  • consider this a normal appointment, the same as if visiting a G.P, Dentist or other healthcare professional in their office. We wouldn’t wear our pyjamas to an appointment (though we might like to), so lets keep the space professional.

Is it safe and is my data secure?

Finally, please note that Coviu is a safe and secure environment. None of the data that is exchanged in a Coviu call is saved anywhere unless you consent to it. All of the call, including audio, video and data, is encrypted between you and the practitioner so nobody can listen into the call.

What if I need help?

If you're unsure of any of the above, give us a call before your consultation on {insert phone number}.


We look forward to caring for you into the future.


Kind regards,

{insert name and signature block}

Example image when in an email


More Support Options

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Author: KM