This article describes why your login details should be kept private and not shared.
Last Updated: March 2024
Note: We frequently receive questions about whether you can share your Coviu account details with other users. This article clarifies our Terms of Service and explains why you should never share your login credentials with anyone.
On this page:
The legal situation
Coviu's Terms of Service state the below:
You must maintain the confidentiality of your username and password. You are responsible for all activities that are conducted through your account whether or not you have authorised such use. Your account and your right to use the Coviu service are personal to you and you must not authorise others to use your account. It is a condition of use of the Coviu service that you ensure that your contact details are kept up-to-date and accurate. You can change or correct your information by logging in to your profile.
You must contact us immediately if you believe someone has gained unauthorised access to your account.
As part of delivering the service to you, we expect you to set up separate user logins for every user who requires access to Coviu. As an individual with a Coviu user login, you cannot share your login credentials (i.e. email and password) with anyone.
Further below, it also mentions the consequences of not adhering to our Terms of Service:
We may restrict or suspend your access (and your Authorised Users’ access) to the Coviu service if you or an Authorised User breaches these Service Terms.
That means if you share your account with someone or your team member shares their account with someone, we can restrict or suspend your access to the service as the service agreement has been breached.
Why is this a condition?
We have a legal relationship with every person who signs up and agrees to our Terms of Service. That means we make the service available to you, offer you our support and do everything we can to make you successful. We have a legal obligation to you that extends to liabilities and insurance. The same cannot be said for the unauthorised user as they did not agree to our Terms of Service.
You risk a lot by sharing your account details, as you are responsible for all activities undertaken under your name. The unauthorised user risks a lot when using your account as they are not covered by the legal agreement you agreed to.
There are also several privacy and security consequences; if there is any data stored about the consultations you provided to your clients or patients, which may include call recordings, evaluations of assessments or completed forms, the unauthorised user will now have access to this data. You may also breach client or patient confidentiality by allowing access to the unauthorised user.
There are also data accuracy consequences; your reports will not be accurate as we cannot differentiate the consultations held by the same user. If you are trying to find out more information about whether a client or patient had been present for a consultation, this may now be impossible because the data is polluted between your consultations and the consultations of the unauthorised user.
Ultimately, you would be breaching the contract you agreed to when accepting the Terms of Service upon signing up with us; that does not make for a good relationship. We wish to support you when you use our service, so we highly discourage you from sharing your account. We thank you for your cooperation.
More support options
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If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.