Enterprise - Platform Reports Summary

This article summarises the reports available in the Platform Reports tab.

Last Updated: July 2021

NOTE: You will need to be a Coviu Platform Administrator to access and download these reports.

 

For more information on how to access and download reports, click here.

Available Platform Reports

Organisations

Shows information regarding the Organisations on your Platform e.g. a State or Private Health Service with multiple hospitals listed as Organisations on the Platform. The report includes totals for;

  • Total Organisational Units
  • # of Organisational units used in consultations or meetings (active Organisational units)
  • # of Clinics used in consultations or meetings
  • New Organisational Units
  • Deleted Organisational Units
  • Total number of consultations
  • # of active user accounts

Clinic / Waiting Areas

Shows information regarding the Clinic Waiting Areas within your Organisations e.g. an outpatient clinic. The report includes totals for;

  • Waiting Areas
  • Waiting Areas Enabled
  • Waiting Areas used for Consultations
  • New Waiting Areas
  • Deleted Waiting Areas
  • Consultations
  • Consultation Hours

Meeting Rooms

Shows information regarding the Meeting Rooms in your Organisations including totals for;

  • Meeting Rooms
  • Meeting Rooms used for Meetings
  • New Meeting Rooms
  • Deleted Meeting Rooms
  • Meetings
  • Meeting Hours
  • Total Accounts
  • Active Accounts

Invitation Status

Shows a high-level view of invitations sent to your staff (Service Providers). Very useful for the implementation phase of Coviu into your organisation and to see which Service Providers still need to accept their invitation to the platform.

Shows information for:

  • Status of invitation; accepted vs pending
  • Invitation date/time sent
  • Invitation date/time accepted
  • Invitation expired date

Service Providers

Shows information regarding the Service Providers e.g. Clinicians across your Organisations including totals for;

  • Unique Service Providers
  • Logged in Providers
  • Active providers
  • New Service Providers
  • Consultation Quantity
  • Consultation Hours

Service Providers Summary

Shows information regarding the overall number of Users e.g. Service Providers, Administrators, within your Organisations including totals for;

  • Total Users
  • Granted Access
  • Removed

Waiting Area Consultations

Shows an overview of Consult information for your Organisations including totals for;

  • Consult Quantities
  • Consult Duration

Scheduled Sessions

Shows an overview of Scheduled Session information for your Organisations (if you are using our Scheduled Sessions add-on) including totals for;

  • Total number of sessions booked
  • Total number of sessions held
  • Total number of sessions canceled

Room Users

Shows an overview of User Room usage information for your Organisations (if your Organisation uses User Rooms for consultation purposes) including totals for;

  • Total Consultations
  • Meeting Room Consultations
  • User Room Consultations and;
  • A range of information specific to each call made from a User Room 

Room Activity

Shows an overview of User Room usage information for your Organisations (if your Organisation uses User Rooms for consultation purposes) including totals for;

  • Total Sessions Held in;
    • User Rooms
    • Meeting Rooms
    • Participants and;
    • A range of information specific to each call made from a User Room

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You have completed another Coviu help article. You now know what the different reports are for the Enterprise platform.

If this is not what you were looking for, explore our knowledge base and search for another article from here.

If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.