How to Disable Call Recording for Clients or Patients

This article describes how to disable the ability to record a call from a client's or patient's end.

Last Updated: February 2023


  • This feature requires the Consultation Recording App installed on your account.
  • To configure the Consultation Recording App, you must be the account Owner or Administrator.

On this page:

  1. How to disable call recording for clients or patients
  2. More support options

How to disable call recording for clients or patients

  1. Log in to your Coviu account as you normally would.
  2. Scroll down on the left side menu of the Dashboard and click Apps (if you can't see the Configure button, then you are not the account Administrator).
  3. Scroll down and find Consultation Recording. Click Details to its right.
  4. On the resulting menu, click Configure and ensure that the audio and video checkboxes are unchecked for Allow Guest Recordings.
  5. Scroll down and click Save to confirm the changes.

More support options

You have completed another Coviu help article. You now know how to disable call recording for clients or patients.

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If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.