Recording Your Consultations

This article describes how to install, configure and use the Consultation Recording App to record your calls.

Last Updated: June 2022

Note:

  • The Consultation Recording App applies to our:
    • Essentials
    • Standard
    • Premium
    • Enterprise
  • If you are on one of our older Starter, Professional or Clinic plans, you will need to upgrade your plan to access this feature.
  • Not sure what plan you are on? Click here to learn more.
  • If you are on our Enterprise plan, please consult your Telehealth Coordinator or contact your Coviu Account Manager at the first instance.

Note: The web browser, Apple Safari, does NOT support consultation recording on macOS devices. Using Google Chrome is highly recommended.

On this page:

  1. FAQs
  2. How do I install the Consultation Recording App?
  3. What are the configuration options?
  4. How do I use the Consultation Recording App?
  5. How do I download the recording?
  6. What if I need to uninstall it?
  7. More support options

FAQs

  1. Can I record video or is it audio-only?
    1. Yes, you can record video as well as audio.
  2. Is there a cloud storage option for video recordings?
    1. No. At this stage, there is only a cloud storage option for Audio-only recordings. (Saved in your Data Collections menu on the left side menu on the Dashboard).
    2. You must download your video recordings prior to ending your call. Video recordings cannot be retrieved after the call has ended.
  3. How do I get consent from my client or patient?
    1. Consent is built into the feature. Your client or patient will need to provide consent prior to starting the recording.
  4. What format is the recording saved in?
    1. Recordings are provided in .webm format.
  5. What is the best media player to view the recordings?
    1. VLC is a free and open-source cross-platform multimedia player which can be used for playback.
  6. Will the recording include my shared resources such as the whiteboard or Pearson assessments?
    1. No. The video recording feature can only capture the video feed of the host and any guests in the consultation.
    2. You should download any shared resources you create prior to ending the call.

How do I install the Consultation Recording App?

To record your calls in Coviu, your account administrator must first install the Consultation Recording App from our App Marketplace.Recording Your Consultations


What are the configuration options?

To make changes to the configuration options:

  1. You will need to be an account Administrator to access the configuration options for Consultation Recording.
  2. If you are an Administrator, you will see the Apps menu option on the left side menu. Click Apps.
    Recording Your Consultations 1
  3. Scroll down to find Consultation Recording and click the Details button on the right-hand side. Click the Configure section from the pop-up menu.  You have a number of configuration options to choose from which are explained in the menu.

    • For the Room Control options, the room types are as follows:

    Recording Your Consultations 2

  4. Once you have made any selections that you would like to have enabled, make sure to Save your changes.

How do I use the Consultation Recording App?

  1. Commence your call or consult as you normally would.
  2. When you are ready, click the Rec button on the bottom right of the call interface.
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  3. You will then be presented with the option to choose your recording type: Audio or Video. Click Continue to confirm your selection.
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  4. You will then be presented with the option to Request Consent from any active call participants.
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  5. The following message will appear from the right side of the call screen for all call participants. It will show up as "_____ has requested to record". They can either accept or deny the consent request.
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  6. Once all participants have consented, you will be notified and at which time, you can click Start Recording.
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  7. Once the recording has started, the Rec button will actively pulse throughout the recording duration to signal to all participants that they are being recorded.
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  8. When you are finished with the call or would like to end the recording, click Stop Recording. The recording will then be made available to download to your local device.
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  9. Once a recording has ended, you can re-select your recording type from the same menu to start a new recording.

How do I download the recording?

Note:

  • Automatic Cloud Storage applies to audio-only recordings if enabled by your Coviu account Administrator.
  • Video recordings must be downloaded to your local device for storage before ending the call.
  1. To download the recording, click the download button: Record Download Button (it is the button closest to the text 'call_recording...').
    Recording Your Consultations 10
  2. Once it is downloaded to your local device, you can choose to save it in an appropriate spot or add it to a patient file.

What if I need to uninstall it?

Follow these instructions if you wish to uninstall the Consultation Recordings App.

  1. Log into your Coviu account as you normally would.
  2. Click Apps in the left side menu (if you can't see the Apps menu, then you are not the account Administrator).
  3. Scroll down to find the Consultation Recordings App in the list.
  4. Click the Details button.
    Recording Your Consultations 1
  5. Click the red Uninstall button.
  6. Click the second red Uninstall button to confirm the action.

More support options

You have completed another Coviu help article. You now know how to install and use the Consultation Recording App.

If this is not what you were looking for, explore our knowledge base and search for another article from here.

If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.