This article describes how to install, configure and use the Consultation Recording add-on to record your calls.
Last Updated: Sept 2021
- If you are on our Enterprise plan, please consult your Telehealth Coordinator or contact your Coviu Account Manager at the first instance.
- Can I record video or is it audio only?
- Yes, you can record video as well as audio.
- How do I get consent from my client or patient?
- Consent is built into the feature. Your client or patient will need to provide consent prior to starting the recording.
- What Format is the recording saved in?
- Recordings are provided in .webm format.
- What is the best Media player to view the recordings?
- VLC is a free and open-source cross-platform multimedia player which can be used for playback.
- Will the recording include my shared resources such as the whiteboard or Pearson assessments?
- No. The video recording feature can only capture the video feed of the host and any guests in the call.
- You should download any shared resources you create prior to ending the call.
On this page:
- How do I install Consultation Recording?
- What are the configuration options?
- How do I use the Recording feature?
- How do I download a recording?
- More support options
How do I install the Consultation Recording feature?
To record your calls in Coviu, your account administrator must first install the Consultation Recording add-on from our Marketplace.
What are the Configuration options?
To make changes to the configuration options:
- You will need to be an Account Administrator to access the configuration options for Consultation Recording.
- If you are an Administrator, you will see the Add-Ons menu option in the left-hand menu. Click Add-Ons.
- Scroll down to find Consultation Recording and click the Details button on the right-hand side. Click the Configure section from the pop-up menu. You have a number of configuration options to choose from which are explained in the menu.
- Once you have made any selections that you would like to have enabled, make sure to Save your changes.
How do I use the Video Recording feature?
- Commence your call or consult as you normally would.
- When you are ready, click the Rec button on the top right of the call screen.
- You will then be presented with the option to choose your recording type: Audio or Video. Click Continue to confirm your selection.
- You will then be presented with the option to Request Consent from any active call participants.
- The following message will appear from the right side of the call screen for all participants. It will show up as "______ wants to record: Do you consent to video/audio being recorded?". They can either accept or deny the consent request.
- Once all participants have consented, you will be notified and at which time, you can click Start Recording.
- Once the recording has started, the Rec button will actively blink throughout the recording duration to signal to all participants that they are being recorded.
- When you are finished with the call or would like to end the recording, click Stop Recording. The recording will then be made available to download to your local device.
- Once a recording has ended, you can re-select your recording type from the same menu to start a new recording.
How do I download the recording?
- Automatic Cloud Storage applies to audio-only recordings if enabled by your Coviu account administrator.
- Video recordings will be stored only on your local device.
- To download the recording, for example, to add to a patient file, click the download button. In the picture below, it is the button closest to the text 'call_recording...'.
- Once it is downloaded to your local device, you can choose to save it in an appropriate spot or, add it to a patient file.
What if I still need help?
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