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      How to View Phone Call Logs in Coviu

      The Phone Call Log feature in Coviu provides a way for users to see a list of phone calls that have been answered or missed. It allows for easy call tracking and provides a quick option to return missed calls.

      Last Updated: March 2025

      Note:

      • The Coviu Phone Log feature is available to customers who are on the following plans:
        • Standard (no longer available for purchase)
        • Premium (no longer available for purchase)
        • Individual
        • Clinic
        • Enterprise
      • Not sure what plan you are on? Click here to find out.
      • If you are on a custom Enterprise or Clinic plan, please speak to your organisation's Telehealth Coordinator or your Coviu account representative about having this feature enabled.
      • If you are on the Individual plan, please reach out to let us know you're interested.

      On this page:

      1. Accessing the Phone Call Log
      2. Call Log Details
      3. Missed Call Counter
      4. More Support Options

      Accessing the Phone Call Log

      Users can view phone call logs from both the Clinic View and the Room (Waiting Area) View. The log provides insights into recent calls, including missed and answered calls.

      Individual and Clinic Plans

      • The phone call log is visible from the Clinic View.

      • It is also accessible from the Room designated for Inbound Calls.

      Standard and Premium Plans

      • The phone call log is available from the Waiting Area, provided that the clinic has a phone number enabled.

      Call Log Details

      The phone call log displays call history for the last 7 days, including:

      • Missed Calls Indicator – An orange counter indicating missed calls.

      • Timestamp – The date and time of each call.

      • Call Duration – If the call was answered, the duration is recorded.

      • Host(s) – The user(s) who answered the call (if applicable).

      • Phone Number – The number associated with the call.

      • Call Back Option – A quick action button to return the call.

      Missed Call Counter

      When there are missed calls, an orange counter will appear to notify users. 

      The counter is removed once the log has been accessed, displaying the list of calls instead.

      More support options

      You have completed another Coviu help article. You now know how to view phone call logs in Coviu.

      If this is not what you were looking for, explore our knowledge base and search for another article from here.

      If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.