(For Patients) How to prepare for a telehealth call:

Everything you need to know before your first session

Before we get started, it's important to note that Coviu is not your healthcare provider, we do not know when or who is conducting your sessions nor do we set pricing or availability. Coviu is simply the technology powering your session.

How to Join Your Session


There is no need to sign up with Coviu, your clinician has signed up and will send you an email with a link to the session. The email will have a big red button that says click here to 'join the call'.



Once you click on the "join the call" you will be asked to take a selfie for identification as well as fill in your first and last name. This is so your clinician can identify you for security purposes. The photo is not stored anywhere on Coviu

You will also be prompted by the browser to "enable camera and microphone" please click YES to enable 

You will be asked to read and accept the informed consent. 

Now you will be in the waiting room, ready for your doctor to let you and start the session.

How to Prepare for Your Session


  1. Run a Speed Test to Test your Internet Connectivity

Coviu needs the internet to work. All you need is a minimum of 350Kbps for both upload and download. To test your internet connection, please click the button below:

Screen Shot 2020-06-10 at 11.52.15 am

2. Check your Device or Computer

Coviu has been built to run on all modern machines, both computers and smart devices such as phones and tablets.

Most laptops that are from 2010 and later will have an inbuilt camera, speaker, and microphone. If your laptop is from before 2010 you will need to investigate your hardware. To test if your machine is Coviu ready simply click the button below:

Screen Shot 2020-06-10 at 11.57.04 am

3. Check your Web Browser.

We recommend using Google Chrome on all devices except iPhone and iPad. Firefox also works, but will restrict Screensharing abilities. 


4. Close all other apps, programs, or streaming services you are running

This may slow down the internet speed.