This article describes everything that you need to know about your first telehealth session if you are a client or patient.
Last Updated: August 2023
Note: Before we get started, it's important to note that Coviu is NOT your healthcare provider. We do not know when or who is conducting your video telehealth session nor do we set pricing or availability. Coviu is simply the technology powering your telehealth session.
On this page:
How to join your consultation
Firstly, you do not need to sign up for Coviu. Your healthcare provider will send you an email or SMS with a link to your telehealth consultation. At the time of your appointment, click the Join the call link in your email invitation or the link in your SMS invitation to join your consultation.
If you receive your invitation via email, it is recommended that you add it to your calendar if you use one. Generally, Google and Outlook calendars will recognise emails with invitations in them and automatically generate the respective calendar events, but below are some handy links explaining how you can turn the email into a calendar event.
An example SMS invitation
The SMS invitation that you might receive will look similar to the one shown below:
An example email invitation
The email invitation that you might receive will look similar to the one shown below. Note that the email will be sent from firstname.lastname@example.org (or from the email address of your healthcare provider on some occasions).
Once you click the Join the call link in the email or the link shown in the SMS, you will be prompted by your browser to enable your camera and microphone (the alert will usually appear near the top left corner of your screen if you are using a computer). Please click Allow to enable your camera and microphone and do not click Restart Camera.
Then, you may be asked to take a photo of yourself for identification and enter your first and last name. These questions depend on how your healthcare provider has configured their account, so your healthcare provider can identify you for security purposes. The photo and personal details are not stored anywhere on the Coviu system. Click Continue to proceed.
Please read through the Informed Consent information and click Continue to proceed to the Waiting Room.
Finally, you will arrive in a virtual Waiting Room, ready for your healthcare provider to let you in and start the consultation. Enjoy our range of Waiting Music options or the Waiting Video provided by Tonic Media while you wait.
How to prepare for your session
There are a few steps you can undertake prior to your session to ensure it will run smoothly.
- Are you connected to the internet?
- You will need to be connected to the internet for the duration of your Telehealth session. A connection to your home WiFi is great and we don't recommend anything less than a strong 4G connection if connecting from a mobile device.
- Close all other apps, programs, or streaming services you are running
- Streaming services such as Netflix, Disney, etc. or online gaming may slow down your internet speed and affect the quality of your session. We recommend turning off those services for the duration of your session.
- Check your device or computer
- Coviu has been designed to run on all modern devices, both computers and smart devices, such as phones and tablets. Devices that have a camera, microphone and speakers built in are great for holding telehealth sessions.
- Most laptops built from 2010 or later will have a built-in camera, speaker, and microphone. If your laptop is from before 2010, you may need to investigate your hardware. To test if your device is Coviu-ready, simply perform a Precall Test by clicking here. You can learn more about our Precall Test here.
- Check your web browser
- We recommend using Google Chrome or Microsoft Edge on all devices except iPhone and iPad, where we recommend using Apple Safari. We have found that Mozilla's Firefox also works, but will restrict Screen sharing abilities.
- Run a speed test to test your internet connectivity
- Lastly, you can run a speed test to check your internet connectivity. You will need a minimum of 1 Mbps (1,000 Kbps) for both upload and download to hold a call on Coviu. The speed test will tell you where your bandwidth is sitting. Please click here to run the speed test.
- For further support and queries, please check in with your practice in the first instance or visit our Coviu homepage to engage the Live Chat feature in the bottom right corner or the Contact Us link for phone and email support.
More support options
You have completed another Coviu help article. You now know how to prepare for a telehealth call.
If this is not what you were looking for, explore our knowledge base and search for another article from here.
If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.