This article is written for clients and patients and covers everything you need to know about your first telehealth session.
Last Updated: May 2021
Before we get started, it's important to note that Coviu is not your healthcare provider. We do not know when or who is conducting your video telehealth session nor do we set pricing or availability. Coviu is simply the technology powering your telehealth session.
How to Join Your Session
Firstly, you will not need to sign up to Coviu. Your healthcare provider has already signed up and will send you an email or an SMS with a link to your telehealth session. At the time of your appointment, click the link to join the session.
If you receive your invitation by email, it is recommend adding it to your calendar if you use one. Generally, Google and Outlook calendars will recognise emails with invitations in them but here are some handy links explaining how to turn the email into a calendar event.
The SMS invitation that you might receive will look similar to the one shown below:
The email invitation that you might receive will look similar to the one shown below. Note that the email will come from firstname.lastname@example.org:
Once you click on the Join the call button or the web address shown in the SMS, you may be asked to take a selfie for identification as well as fill in your first and last name. These questions depend on how your healthcare provider has configured their account and so your healthcare provider can identify you for security purposes. The photo and personal details are not stored anywhere on the Coviu system.
You will also be prompted by your browser to "enable camera and microphone" in the upper left hand corner. Please click ALLOW to enable.
Don't click on the RESTART CAMERA button.
You will be asked to read and accept the informed consent.
Now you will arrive in the Waiting Area, ready for your healthcare provider to let you in and start the session. Enjoy the range of on-hold music options while you wait.
How to Prepare for Your Session
There are a few steps you can undertake prior to your session to ensure it will run smoothly.
1. Are you connected to the internet?
You will need to be connected to the internet for the duration of your telehealth session. A connection to your home WiFi is great and I don't recommend anything less than a strong 4G connection if connecting from a mobile device.
2. Close all other apps, programs, or streaming services you are running
Streaming services such as Netflix, Disney, etc. or online gaming may slow down your internet speed and affect the quality of your session. I recommend turning off those services for the duration of your session.
3. Check your Device or Computer
Coviu has been designed to run on all modern devices, both computers and smart devices such as phones and tablets. Devices which have a camera, microphone and speakers built in are great for holding telehealth sessions.
Most laptops built from 2010 or later will have a built in camera, speaker, and microphone. If your laptop is from before 2010 you may need to investigate your hardware. To test if your device is Coviu ready simply click the button below:
4. Check your Web Browser
We recommend using Google Chrome on all devices except iPhone and iPad, where we recommend using Apple Safari. Mozilla's Firefox also works but will restrict Screen sharing abilities.
5. Run a Speed Test to Test your Internet Connectivity
Lastly, you can run a speed test to check your internet connectivity. You will need a minimum of 350Kbps for both upload and download to hold a call on Coviu. The speed test will tell you where your bandwidth is sitting. Please click the button below:
For further support and queries, please check in with your Practice in the first instance or visit our Coviu homepage to engage the Live Chat feature in the bottom right hand corner or the Contact Us link for phone and email support.
What if I still need help?
Use the Help chat bubble on this page, in the lower right-hand corner, to get in touch.
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