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      How to Use the Coviu Precall Test

      This article describes the Precall Test and gives some guidance on the possible outcomes of the test.

      Last Updated: June 2023

      Note:

      • Coviu defaults to any call resources available and handed over by the device and web browser, such as a camera, microphone, and speaker (including headsets or earphones) to enable your video consultations.
      • If you have multiple call resources available, please explore under the in-call settings to make any changes as preferred. Your preferred changes may also be saved for future video consultations.
      • If you are using any external call resources please make sure it is powered and connected to your device before running the Precall Test.

      On this page:

      1. We highly recommend using the Precall Test for these scenarios
      2. What is the Coviu Precall Test?
      3. How to access the Precall Test?
      4. How to run the Precall Test?
      5. What do the Precall Test results mean?
        1. A successful test
        2. An unsuccessful test
          1. Bandwidth or connectivity issues
          2. Microphone issues
          3. Camera issues
      6. More support options

      We highly recommend using the Precall Test for these scenarios:

      • You are using Coviu for the very first time.
      • You are using Coviu on a new device and set up.
      • You have changes related to your set up including required call resources such as a camera, microphone, speaker, headset, web browser, and internet connection.
      • You have joined a video consultation on Coviu but were not able to have a successful call.

      What is the Coviu Precall Test?

      The Precall Test lets Coviu users and their clients, guests or patients test their device and setup compatibility (including call resources and internet connection) before joining a video consultation on Coviu.

      This test can help identify any significant issues that can impact your call quality and experience felt.

      Anyone that is interested to learn about their call compatibility for Coviu can also run the test without having to be a registered Coviu user.

      How to access the Precall Test?

      The Precall Test can be accessed from several locations:

      1. By visiting our website: Click the Support tab and then Precall Test.
      2. On the Dashboard: Click Perform Pre-call Test.
      3. Using the Waiting Area feature: Click Perform Pre-call Test. You can learn more about the Waiting Area here.
      4. When your clients or patients join their video consultation: They will be presented with a shortcut to the Precall Test when they join a video consultation. When they click the link, the test will open on a new tab. If the test is positive, they can return to the video call tab and proceed by clicking Start A Video Call.

      How to run the Precall Test?

      1. Once you are on the test page, simply click Start Test. It will then automatically run through various checks based on your setup.
      2. Make sure to also Allow permission to access your camera and microphone as the test is progressing.

      3. Once the test has been completed you will be presented with a results page.
      4. These results will describe any issues identified and suggest you possible troubleshooting steps.

      What do the Precall Test results mean?

      Depending on your device and related setup, the test will check for a number of factors that can contribute to a successful call, such as the device information, web browser version, call resources (camera, microphone, speaker), and also related to your bandwidth and connection strength.

      The below outlines a number of possible outcomes:

      A successful test

      This means that your existing setup is compatible with Coviu and that you can proceed with your calls.

      Note:

      • Coviu defaults to any call resources like a camera, microphone and speaker (including headsets or earphones). In the case where you have multiple input devices for the camera, microphone and/or speaker, it can be worth doing some final checks under the in-call settings to make any further adjustments.

      An unsuccessful test

      This means that your existing setup has some incompatibility with Coviu and that you may need to make some changes for a successful call.

      The test will also list any detected issues and suggests suitable workarounds as seen in the examples below:

      Bandwidth or connectivity issues

      This means that your existing setup has some incompatibility with establishing a successful connection during calls and that you may need to make some additional changes.

      Microphone related issues

      This means that your existing setup has some incompatibility with an available microphone for a successful call and that you may need to make some additional changes.

      Camera related issues

      This means that your existing setup has some incompatibility with an available camera for a successful call and that you may need to make some additional changes.

      More support options

      You have completed another Coviu help article. You now know how to use the Coviu Precall Test.

      If this is not what you were looking for, explore our knowledge base and search for another article from here.

      If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.