HealthEngine and Coviu Integration

This article describes how-to set up your Coviu booking link in HealthEngine.

Last Updated: Jan 2021


Coviu has partnered with HealthEngine to support organisations and their clients with seamless telehealth bookings. This means your clients will now be able to book telehealth appointments through your HealthEngine online booking system.


Note: It will be handy to know what plan you are on before commencing this integration. Click here to learn more.

Which PMS systems does HealthEngine integrate with?

Heath Engine links with the following PMS systems:

  • Best Practice
  • Communicare
  • Consult
  • Front Desk - Smartsoft
  • Genie
  • MedicalDirector PracSoft – excludes Helix (at this stage)
  • MedTech
  • Optomate Touch
  • PPMP - includes Cloud
  • Pracnet
  • Practice 2000
  • Sunix
  • ZedMed

Visit the HealthEngine website for more information.

How to configure your HealthEngine and Coviu accounts.

  1. Sign in to your HealthEngine account.

    1. If you don't yet have a HealthEngine account, click here to set one up with a special partner discount.

  2. Sign in to your Coviu Account

    1. Click here to go to the sign in page.

  3. Copy your Coviu waiting area or room link

    1. Depending on your practice workflow and Coviu plan, you will either prefer patients to enter your own personal User Room, your Reception Room or your Waiting Area.

    2. The link you would usually send to your clients or patients via Coviu, is the link you want to copy. This will be the link the client is sent upon booking their appointment, so make sure you choose the one that sends them to the right place.

  4. Where do I find the link?

    1. If you on our Starter or Professional plan, click the Reception Meeting Room link and then click, Copy the Link.Meeting Tool Copy Link

    2. If you are on our Clinic plan, Clinic Plan copy link

      1. Now paste the link into your HealthEngine account:
        1. Go to the Telehealth setup section in Practice Admin.Practice Admin Setup
        2. Select the Coviu Video option and paste your room link in the text box.Coviu Video Appointment setup

        3. Save the changes you made.

      When your client makes a booking, the telehealth appointment will show a telehealth callout (depending on the capability in the PMS) and the Coviu link will be displayed in your PMS - ready to be used at the time of the appointment.


      Note: You can also set up private appointments in the same way.