This article describes how to accept your client or patient into a Coviu call.
Last Updated: March 2022
On this Page:
- How do I accept a client or patient into my User Room?
- What will my client or patient see when entering the room?
- Can I change the default music my client hears when waiting?
- More Support Options
How do I accept a client or patient into my User Room?
You can accept a client or patient into your User Room (or Meeting Room) by following this process:
- Log into your Coviu account as you normally would.
- When it is time for a consultation, enter your User Room (if that is where you have designated the consultation to take place.
- Listen for the ringing tone of someone entering the Waiting Room of your User Room.
- The Call Manager menu should open on the right hand side or, you may click the Call Manager button to open it before hand.
- With the Call Manager open, you will be able to see who is waiting to enter your room and that the Call Manager button now has a numeral against it showing how many guests are in the room.
What will my client or patient see when entering the room?
When coming into the call, your client or patient will be asked to enter their name and have their photo taken at which point, they will enter the Waiting Room until you Accept them into the call.
The waiting room looks like this:
Your guest will be listening to music. They can choose from a couple of of playlists or if they want to wait in peace and quiet, they can simply pause the playback.
Don't forget to pick up your guests from the Waiting Room! There is only a ringing sound for the first guest that turns up in your call queue, so make sure to look out for the visual notification if you are busy in another window or are in a call.
Can I change the default music my client or patient hears while waiting?
Yes. The default music playlist that a guest starts with can be configured in your account. You'll need to be the account administrator to change it. Follow this prccess to change it:
- Log into your account as you normally would.
- Click Configure in the left hand menu.
- Click the Waiting Music tab.
- Choose from the options in the drop down menu under Default Music Playlist.
- Click Save when done.
Here's a tutorial video to explain how to let patient in your room:
More Support Options
You have completed another Coviu help article. You now know how to accept multiple callers into a call.
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If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.