How to update your Coviu billing details

This article describes how to make changes to your Coviu billing information such as credit card details or billing address.

Last Updated: June 2021

 

Note: This help article applies to Coviu Account Administrators on our Starter, Professional or Clinic plans. Click here to find out what plan you are on.

Account Payment and Billing FAQs:

  1. By what method can I pay my account?
    1. You can pay your monthly account by Credit Card (or a Visa Debit Card).
  2. Can I pay by Direct Debit or BPay?
    1. No.
  3. What other options do I have for payment?
    1. If you choose to go on an annual plan, we can invoice you for the 12 months usage and you can pay by bank transfer.

What changes can I make to my billing details?

Within Coviu, you can update your:

  • Credit Card details
  • Billing contact information

How do I update my Credit Card details?

All changes to your billing details can be made from within your Coviu account. Follow these steps to update:

  1. Enter your Coviu account as you normally would.
  2. From your Coviu dashboard, on the left hand menu, click Billing + Plan.
  3. To update your credit card details, click the Payment Method tab and fill in the new details. See screen capture below.
  4. Don't forget to click Save when done.

How do I update my Billing and Contact Details?

  1. To update your Billing name or email addresses, click on the Billing Details tab and fill in the relevant sections.
  2. We recommend you add a CC email address for any billing emails e.g. accounts@companyname.com.au. 
  3. Don't forget to click Save when done.

Your account details should now be up-to-date!

What if I need more help?

Let us know if you need further help or would like to provide feedback?

Connect via the chat box on this page or email us at support@coviu.com.