This article outlines the various Roles and associated Permissions for Users of the Coviu system. Some roles may not be relevant to all plans or levels of the system e.g. an Enterprise implementation versus a small clinic.
Last updated: December 2021
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Coviu Roles explained
Read on to learn more about roles:
Coviu System Role |
What can this role do in the system?
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How does this role fit within my Organisation? |
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Platform/System Administrator |
This role is the overarching system Administrator role for the platform. The person in this role can:
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There is no real technical capability required for this role. Most actions are add/remove. This role could suit a:
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Organisation Administrator (For Enterprise plans only) |
This role has Administrator capacity at the Organisation level. The person in this role can:
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There is no real technical capability required for this role. Most actions are add/remove. This role could suit a:
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Clinic Administrator (For all plans) |
Clinic Administrator roles can be applied to one or more clinics. The person(s) in this role can:
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This role could apply to personnel with overall responsibility for enabling patient video call access to a department/clinic of an organisation, e.g:
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Team Member (For all plans) |
A Team Member can be a member of more than one clinic. They can:
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Applies to personnel who provide video Telehealth consultations to patients/clients, e.g:
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Service Referrer (For Enterprise plans) |
Example scenarios:
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Personnel who can transfer calls into a Waiting Area from their primary Waiting Area/s. A service Referrer is already a Coviu account holder with either a Team Admin or Team Member role in their clinic e.g:
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More Support Options
You have completed another Coviu help article. You now know have an overview of the different roles and permissions associated with a Coviu account.
If this is not what you were looking for, explore our knowledge base and search for another article from here.
If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.
Author: KB