Overview of Coviu Roles and Permissions

This article outlines the various Roles and associated Permissions for Users of the Coviu system. Some roles may not be relevant to all plans or levels of the system e.g. an Enterprise implementation versus a small clinic.

Last updated: Nov 2020

 

How can I tell what plan I am on? Click here to find out more.

Read on to learn more about roles:

Coviu System Role
What can this role do in the system?
How does this role fit within my Organisation?

Organisation Administrator

(For Enterprise plans only)

This role is the overarching system Administrator role for the platform. The person in this role can:
  • Invite and remove other Organisation Administrators
  • Create new clinics
  • Add and manage team members and their permissions
  • Configure clinic settings including the clinic’s waiting area, call interface and Add-ons
  • Configure an organisation's call interface (filters down to all clinics)
  • View, use and add Meeting Rooms
  • View, use and add individual User Rooms
  • Join a video call from the Waiting Area Dashboard
This role could apply to personnel with overall responsibility for enabling patient video call access to the organisation's service e.g:
  • Telehealth Manager
  • Telehealth Coordinator
  • Digital Health Lead
  • Digital Project Officer

Administrator

(For all plans)

Administrator roles can be applied to one or more clinics. The person(s) in this role can:
  • Add and manage team members and their permissions
  • Configure clinic settings including the clinic’s waiting area, call interface and Add-ons
  • View, use and add meeting rooms
  • View, use and add individual user rooms
  • Join a video call from the Waiting Area Dashboard
This role could apply to personnel with overall responsibility for enabling patient video call access to a department/clinic of an organisation, e.g:
  • Telehealth Administrator
  • Telehealth Coordinator
  • Digital Health Lead
  • Digital Project Officer
  • Practice Manager
  • Clinic Admin staff member

Team Member

(For all plans)

  • Join a video call from the Waiting Area dashboard and conduct video telehealth consultations.
  • View and use Waiting Areas
  • View and use Meeting Rooms
  • View and use individual User Room
Applies to personnel who provide video telehealth consultations to patients, e.g:
  • Clinicians
  • Specialists 

Service Referrer

(For Enterprise and Clinic plans)

  • Transfer callers to another Waiting Area where they have service referrer access, from their clinic Waiting Area or from within a video call.

Example scenarios:

  • A clinician or other service provider referring a call to another clinic's waiting area from within a call with a patient.
Personnel who can transfer calls into a Waiting Area from their primary Waiting Area/s. A service Referrer is already a Coviu account holder with either a Team Admin or Team Member role in their clinic e.g:
  • Clinic coordinators
  • Receptionist
  • Clinician

 

Author: KM