Administrators - Setting the Call Lock feature at a clinic level

This article shows Coviu system Administrators how-to set the Call Lock feature at a clinic level. The feature must be turned on (or off) in the Configuration options before your Users can access the feature.

Note: The Call Lock feature applies to calls joined in a Waiting Area. It does not apply to User Rooms or Meeting Rooms (a lock is not required for those rooms as they have sufficient security mechanisms in place).

This feature only applies to those plans with a Waiting Area capability including Clinic and Enterprise (depending on the configuration of your system).

If you'd prefer to watch a short video on this instruction, click here.

Let's begin:

As an Administrator, you'll have access to the Configure tab in the menu bar on the left of the screen.

Clinic Configuration

Click Configure, scroll across and click Waiting Area.

Clinic Waiting Area

Scroll down and click Call Locks.

Call Lock Enablement

Toggle the option on or off depending on your preference.

Click Save.

Don't forget to advise your colleagues that the feature is now available.