Changing the Default Phone Number Prefix in Coviu

Coviu uses your local device settings to prefill any phone number entry fields with a prefix. This article will show you some ways to change the prefix.

Last Updated: July 2022

On this page:

  1. Why is the phone number prefix important?
  2. How to change the location on macOS
  3. How to change the location on Windows
  4. More support options

Why is the phone number prefix important?

Some interfaces on the Coviu platform will ask you to enter a phone number. This could be for sending an invitation to a client or setting up the SMS alerts for the Waiting Area on our Standard or Premium plan.

When sending out an SMS invitation (e.g. from the Waiting Area or from within the Call Manager), you may need to change the phone number prefix depending on where you are sending the SMS. Most of the time, this will simply be a domestic phone number. However, you may wish to send it to a client in another country.

To allow for this, you have to change the prefix from the default one to another from a list of countries. The example below shows the options of sending the Waiting Area link via an SMS and then choosing the relevant country code.

Changing the Default Phone Number Prefix in Coviu

Changing the Default Phone Number Prefix in Coviu 1

However, the default country code is chosen from your local device settings. Some devices will set this automatically and some require a manual change; this depends on the device.

If the default phone number prefix in Coviu does not match your local area, then you may need to change the setting on your device. Below are a few of the most common operating systems and instructions on how to do so.


How to change the location on macOS

To check if your country/region is set correctly on macOS, you may do so from the Date & Time settings seen below (pictured is macOS Big Sur 11.2).

Changing the Default Phone Number Prefix in Coviu 5

Click the Date & Time icon and click the Time Zone tab. If your location and time zone are not correct, you may need to click the Padlock on the bottom left corner and uncheck Set time zone automatically using current location. Then, you will be able to manually change your time zone.

Changing the Default Phone Number Prefix in Coviu 6

Ensure that you save the changes and refresh your Coviu window. The default prefix will now change to your selected time zone.


How to change the location on Windows

  1. Use the search bar at the bottom left of your screen and search for Settings.
    Changing the Default Phone Number Prefix in Coviu 2
  2. Open Settings and click on Time & Language.
    Changing the Default Phone Number Prefix in Coviu 3
  3. Click the Region option on the left side menu.
  4. Check if the Country or region setting is correct and change it if need be.Changing the Default Phone Number Prefix in Coviu 4

More support options

You have completed another Coviu help article. You now know how to change the default phone number prefix in Coviu.

If this is not what you were looking for, explore our knowledge base and search for another article from here.

If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.