This article answers the commonly asked questions regarding the Coviu Phone feature.
Last Updated: March 2024
On this page:
- What is Coviu Phone?
- What plans have this feature available?
- How much does it cost?
- How do I set it up?
- How do I use it?
- What if I need to cancel the service?
- More support options
What is Coviu Phone?
Coviu Phone is Coviu's phone telehealth feature; it operates in the same way as if you are calling your clients using your organisation's landline or mobile phone. The difference is now you will be doing it virtually within your Coviu account.
What plans have this feature available?
Coviu Phone is available under the following plans:
- Standard
- Premium
- Enterprise
Note:
- Coviu Phone is not available if you are trialling Coviu through our 2-week free trial plan.
- Not sure what plan you are on? Click here to find out.
- If you are on a custom Enterprise plan, please speak to your organisation's Telehealth Coordinator or your Coviu account representative about having this feature set up.
How much does it cost?
If you are on the Standard or Premium plan, a Coviu Phone number costs $15 AUD/month or $150 AUD/year.
Note: if you are one of our US customers and on the Standard or Premium plan, a Coviu Phone number costs $15 USD/month or $150 USD/year.
If you are on a custom Enterprise plan, the pricing is customised to your needs. Please speak to your organisation's Telehealth Coordinator or your Coviu account representative about having this feature set up.
How do I set it up?
Click here to learn more about how you set up Coviu Phone.
How do I use it?
Click here to learn more about how you use Coviu Phone.
What if I need to cancel the service?
If you ever need to cancel the service after you have set it up, please contact our friendly Customer Success team using any of the contact methods available here.
More support options
You have completed another Coviu help article. You now know how Coviu Phone works.
If this is not what you were looking for, explore our knowledge base and search for another article from here.
If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.