How to Use Coviu Phone

This article describes everything that you need to know to use the Coviu Phone feature.

.Last Updated: July 2022

Note: You will need to request a new phone number to be provisioned for this feature. Click here to learn more about how you can do this.

FAQ:

  1. Am I allowed to call toll-free (1800) numbers with my Coviu Phone?
    1. Yes. You are allowed to call toll-free (1800) numbers with your Coviu Phone.
  2. Where can I find my Coviu Phone number?
    1. You can find your Coviu Phone number under Phone number on the right side of the Waiting Area.
      How to Use Coviu Phone 15

On this page:

  1. How to start a phone call
  2. How to mute/unmute yourself in a phone call
  3. How to put a phone call on hold
  4. How to resume an on-hold phone call or answer an incoming phone call
  5. How to end a phone call
  6. How to configure the Coviu Phone microphone and speaker
  7. More support options

How to start a phone call

  1. Log into your Coviu account as per usual.
  2. Click on the Phone icon on the top right side of your Dashboard and an on-screen phone interface will pop up from the right side of the screen.
    How to Use Coviu Phone
  3. Enter the phone number that you wish to call. You can enter the phone number by:
    • Clicking the numbers on the phone interface, or
    • Using your keyboard/keypad, or
    • Copying (Ctrl + C or Command + C) and pasting (Ctrl + V or Command + V) after opening the phone interface.
      How to Use Coviu Phone 1
  4. Click the green Phone/Dial button (below the number 0) to start dialling the number (you will hear a jingle after you press the button to indicate that an outgoing call is being made).
  5. The phone interface will now be minimised to the bottom right corner of your screen.
    How to Use Coviu Phone 2-1

How to mute/unmute yourself in a phone call

  1. While you are on a call, click the microphone button on the minimised phone interface in the bottom right corner of your screen. 
    How to Use Coviu Phone 3
  2. You will now be muted.
  3. You can unmute yourself by clicking the same button again.

How to put a phone call on hold

  1. While you are on a call, click the red Phone/Hang-up button on the minimised phone interface in the bottom right corner of your screen.
    How to Use Coviu Phone 4
  2. You will be presented with a pop-up that allows you to end the call or leave the call. You want to leave the call in this case, so click Leave Call.
    How to Use Coviu Phone 6
  3. The call will now be placed on hold and transferred to the Waiting Area.

How to resume an on-hold phone call or answer an incoming phone call

  1. Go to the Waiting Area from the left side menu on your Dashboard.
    How to Use Coviu Phone 12
  2. In your Waiting Area, you will see a Phone Only session that is either on the Waiting or On Hold status (you can confirm the phone number under the Phone Number heading).
    How to Use Coviu Phone 13-1How to Use Coviu Phone 14-1
  3. Click Join and a pop-up will appear. Click Join again to resume or answer the phone call.
  4. When the status of the Phone Only session that you just joined is on Being Seen, you will know that the phone call is successfully resumed or answered.

How to end a phone call

  1. While you are on a call, click the red Phone/Hang-up button on the minimised phone interface in the bottom right corner of your screen.
    How to Use Coviu Phone 4
  2. You will be presented with a pop-up that allows you to end the call or leave the call. You want to end the call in this case, so click End Call.
    How to Use Coviu Phone 5
  3. You can also end a phone call from the Waiting Area; go to the Waiting Area from the left side menu on your Dashboard. Then, click the 3-dot button to bring up a pop-up menu and click End Call.
    How to Use Coviu Phone 11-1

How to configure the Coviu Phone microphone and speaker

  1. While you are on a call, click the expand button on the minimised phone interface in the bottom right corner of your screen.
    How to Use Coviu Phone 7-1
  2. This will expand the phone interface and display the Settings button beside the mute/unmute button.
  3. Click the Settings button and the Select audio device menu will pop up.
    How to Use Coviu Phone 8
  4. Choose the desired Microphone and Speaker device that you wish to use.

    • The Say something indicator will go up and down to indicate that your microphone is working correctly.

    • Click Play Test Sound to play a short jingle that you should be able to hear if your speaker is working correctly.

    How to Use Coviu Phone 9

  5. Click Save.
  6. You can click the minimise button on the top right corner of your screen to minimise the phone interface.
    How to Use Coviu Phone 10

Note: if you are still unable to hear the other person or the other person is still unable to hear you after doing the above, your IT Network Administrator may need to perform changes to the corporate network settings as seen here.


More support options

You have completed another Coviu help article. You now know how to use the Coviu Phone feature.

If this is not what you were looking for, explore our knowledge base and search for another article from here.

If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.