Customer Connect

Connect with your customers using a branded customer portal

Customer Connect enables a branded and customisable portal for your Coviu account. The portal allows your customers to access your consultation rooms and providers and with further add-ons, enables online bookings.

Here's what you get:

Customisable customer portal

When Customer Connect is enabled, a public-facing customer portal will be available for you on the web e.g. https://yourclinicname.coviu.com/app. This portal forms an entry point for your customers to access the calls and services offered by you, and can be customised using some simple theming options to reflect your company brand. You can link the portal off your own website or send your clients or patients directly to it.

TIP: I recommend you have a page dedicated to Telehealth on your website. You can advise your clients or patients about:

  • the services you offer via telehealth
  • any specific days or hours you offer telehealth services
  • what they can do to prepare for a telehealth consult
  • how they can access their telehealth consult

Then, add a button or link to take them to your Customer Connect portal.

Connect to a provider feature

You can allow members of the public to call into your account rooms using this feature. You can configure what rooms are available (for instance, making a 'Reception' room public while keeping your practitioner rooms private), or hide your available rooms using access controls.

Extendible

The Customer Connect portal forms the basis of other add-ons - such as Appointment Bookings - allowing the portal to be customised to meet any requirement you might have.

If you're looking to learn more about what is possible, contact us to discuss your requirements.

Mobile app capable

If you're looking to deploy your own custom branded application, the customer connect portal is the ideal starting point.

Interested in deploying a mobile application? Contact us to learn more.