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      What Is Customer Connect?

      This article describes the Customer Connect portal.

      Last Updated: December 2022

      Note: Customer Connect is currently being reviewed and undergoing changes. We kindly ask that you do not rely on this feature at this stage until further notice. Thank you.

      Note:

      • Customer Connect is installed by default under the following plans:
        • Standard (also the Trial plan)
        • Premium
        • Enterprise
      • This App can be purchased manually under the Essentials plan. Visit our App Marketplace to find out more.
      • Not sure what plan you are on? Click here to learn more.
      • If you are on a custom Enterprise plan, please speak to your Coviu account representative about having this tool added to your account.
      • Click here to learn more about how to set up this feature.

      On this page:

      1. What is Customer Connect?
      2. What does the Customer Connect portal look like?
      3. Where can I find my Customer Connect portal?
      4. What are the options?
      5. More support options

      What is Customer Connect?

      Customer Connect enables a branded and customisable portal for your Coviu account. The portal allows your clients or patients to access your consultation rooms and enables online bookings with your providers.

      When Customer Connect is enabled, a public-facing customer portal will be available for you on the web (the portal URL will look something like: https://yourclinicname.coviu.com/app). This portal forms an entry point for your customers to access the services offered by you and can be customised using some simple theming options to reflect your company brand. You can link the portal on your own website or send your clients or patients directly to it.

      Tip: We recommend you have a page dedicated to telehealth on your website. You can advise your clients or patients about:

      • The services you offer via telehealth.
      • The specific days or hours you offer telehealth services.
      • What they can do to prepare for a telehealth consultation.
      • How they can access their telehealth consultation.

      Then, add a button or link to take them to your Customer Connect portal.

      What does the Customer Connect portal look like?

      Customer Connect has a number of configurable options to make it better suit your workflows. With all options configured, it may look something like the one below.

      Where can I find my Customer Connect portal?

      Once you have configured your Customer Connect portal, you can view it by clicking Customer connect on the left side menu of the Dashboard and clicking View Application.

      What are the options?

      • Connect to a Provider (i.e. Doctor/Clinician/Practitioner)
        • You can allow your client or patient to call into your account rooms using this feature. You can configure what rooms are available (e.g. making a reception room public while keeping your provider rooms private) or hide your available rooms using access controls.
      • Connect using a link
        • The option provides your client or patient with a unique, temporary link to connect with you.
      • Connect to the Waiting Area
        • This option allows your client or patient to call directly into your clinic Waiting Area.
      • Extendible
        • The Customer Connect portal forms the basis of other Apps (such as Appointment Bookings) allowing your client or patient to make and manage bookings via the portal.

      More support options

      You have completed another Coviu help article. You now know about our Customer Connect portal.

      If this is not what you were looking for, explore our knowledge base and search for another article from here.

      If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.