What you should know about passwords, phishing, privacy and updates
In today's digital age, it is more important than ever to protect your personal information and maintain the privacy of your clients or patients. This knowledge article provides valuable insights and practical tips on how to enhance your online security.
Strong Passwords
First and foremost, the use of strong passwords is crucial in safeguarding your accounts and sensitive data. A strong password should be a combination of letters (both uppercase and lowercase), numbers, and special characters. Avoid using easily guessable information such as your name, birthdate, or common words. Remember to change your passwords regularly and never reuse them across multiple platforms. We require a minimum length of 13 characters for passwords.
Phishing
Phishing attacks have become increasingly common and sophisticated. It is essential to stay vigilant and learn how to recognise and avoid falling victim to these scams. Phishing typically involves fraudulent emails or websites that mimic reputable organisations to trick you into disclosing personal information. Always verify the legitimacy of any request for sensitive data and never click on suspicious links or download attachments from unknown sources in emails or SMS.
Privacy
Protecting your client's or patient's privacy is of utmost importance, as it ensures their trust and compliance with privacy regulations. You do not want uninvited consumers joining your meetings. We therefore recommend to be careful who you share your meeting link with and check before picking up a person from the Waiting Room or Waiting Area to make sure that you are seeing the person you're supposed to be seeing.
Also, if you want to be sure that nobody can interrupt a session that is ongoing with your client or patient, activate the Room Lock capability which is configured under the Waiting Area settings.
Updates
Finally, and this cannot be stressed enough, regularly update your devices to the latest operating systems to address any vulnerabilities that have been found and patched. If you don't do that, hackers could potentially compromise your devices and locate client or patient information on them.