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      How to Leave or End a Coviu Video Call

      This article describes the different ways you can temporarily leave or end a video call completely. How you hang up may also depend on your workflow.

      Last Updated: March 2024

      Note:

      • Download any documents that need to be saved before you leave the call or end the call as they are not stored in your account. This is true for the client or patient as well.
      • If you click End call and the documents have not been saved, they will be lost.

      On this page:

      1. Ending the call for all participants

      2. You are in a group call or meeting and only you are leaving the call

      3. Video instruction
      4. More support options

      Ending the call for all participants

      You're consultation with your client or patient is over and you simply need to end the call for all participants.

      1. Click the red Hang Up button on the bottom left corner of the call interface.
        Ending a Call-1
      2. Click End call.
        Ending a Call 1-1
      3. The call is now ended.

      You are in a group call or meeting and only you are leaving the call

      The Leave call option is great when you want to excuse yourself from the call (useful if the call is a meeting) or when an admin person or receptionist is joining the call to finalise payments or organise rebooking of appointments.

      1. Click the red Hang Up button on the bottom left corner of the call interface.
        Ending a Call-1
      2. Click the Leave call option in the next message (as long as the client or patient is still in the call, the call will remain active and you can rejoin).
        Ending a Call 2-1
      3. This will let the call continue, even if it is taking place in your personal User Room, Meeting Room or Waiting Area. It is like leaving your office behind for others to finalise a meeting. However, once the client or patient leaves, the call will end and they will not be able to return to the call.

      Video instruction

      Note: This video shows an older call interface where the red Hang Up button was located at the top left corner. The red Hang Up button is now located at the bottom left corner of the call interface. The fundamentals are the same.

      More support options

      You have completed another Coviu help article. You now know how to leave or end a Coviu video call.

      If this is not what you were looking for, explore our knowledge base and search for another article from here.

      If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.