Ending a Call

This article describes the different ways you can end a call. How you hang up depends on your organisation's workflow.

Last Updated: July 2022

Note:

  • Download any documents that are needed to be saved before you Leave call or End call as they will not be saved on Coviu. This is true for the client as well.
  • If the End call button is clicked and the documents have not been saved, they will be lost.

 

On this page:

  1. Ending the call for all participants
  2. You're in a group call or meeting and only you are leaving the call

  3. View the video
  4. More support options

Ending the call for all participants

You're consultation with your client or patient is over and you simply need to end the call for all participants.

  1. Click the red Hang Up button on the bottom left corner of the call interface.
    Ending a Call-1
  2. Click End call.
    Ending a Call 1-1
  3. You have now ended the call.

You're in a group call or meeting and only you are leaving the call.

The Leave call option is great when you want to excuse yourself from the call (useful if the call is a meeting) or when an admin person or receptionist is joining the call to finalise payments or organise a recall appointment.

  1. Click the red Hang Up button on the bottom left corner of the call interface.
    Ending a Call-1
  2. Click the Leave call option in the next message (as long as the client is still in the call, the call will remain active and you can rejoin).
    Ending a Call 2-1
  3. This will let the call continue, even if it is taking place in your personal User Room, Team Meeting Room or Waiting Area. It is like leaving your office behind for others to finalise a meeting. However, once the client leaves, the call will end and they will not be able to return to the call.

View the video

Note: This video shows an older interface where the red Hang Up button was located at the top left corner of the call interface. The red Hang Up button is now located at the bottom left corner of the call interface. The fundamentals are the same.


More support options

You have completed another Coviu help article. You now know how to successfully end a call within Coviu.

If this is not what you were looking for, explore our knowledge base and search for another article from here.

If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.