How to Cancel my Coviu Account

This article describes how to cancel your Monthly or Annual subscription with Coviu.

Last Updated: October 2021

NOTE:

  • This article applies to customers on our Starter, Professional and Clinic plans.
  • You must be the Coviu Clinic Administrator to update or cancel an account. 

FAQ:

  1. Can I put my account on hold?
    1. Unfortunately no. You can change your account to the lowest tier, the Starter plan, if this is an option for you? Click here to learn how.

On this page:

  1. How do I cancel my account?
  2. Your Feedback is important to us.
  3. How do I re-activate my account?
  4. More support options.

How do I cancel my account?

We are sorry to see you go, however if you would like to stop further renewals or cancel your annual subscription with Coviu, here's how you can do that.

To cancel your Coviu Account please follow the below instructions:

  1. Log in to your Coviu account as you normally would.
  2. In the left hand menu, click Billing + plan.
  3. Click the Account Summary tab.
  4. Scroll down to the bottom of the page and click Cancel Account and follow the prompts from there.

Note: You will continue to have access the account until your next billing date. 


Why your Feedback is important to us

We are striving to build something that is extremely User friendly and can be used simply and easily,  without compromising on the security and privacy of both your clients and yourself. 

In this regard, if you do have the time to point out any specific things that were unclear to you or ways we can make Coviu more user friendly, we would be most grateful! Customer Feedback is very important to us, at the end of the day you are the ones using Coviu the most!

Click here to fill out our survey.


How to Re-activate my cancelled Account

To Re-activate a cancelled Coviu account, please follow the steps found using the below link:

How to Re-activate my Coviu Subscription




 
You have completed another Coviu help article. You now know how to Cancel your Coviu Account.

If this is not what you were looking for, explore our knowledge base and search for another article from here.

If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.

 

Author: KB