How to Cancel My Coviu Account

This article describes how to cancel your monthly or annual subscription with Coviu.

Last Updated: June 2022

Note:

  • This article applies to customers on our Essentials, Standard and Premium plans (as well as our older Starter, Professional & Clinic plans). 
  • You must be the Coviu account Owner or Administrator to cancel or reactivate a Coviu subscription.

FAQ:

  • Can I put my account on hold?
    • Unfortunately, no. You can change your account to the lowest tier (the Essentials Plan) if this is an option for you. Click here to learn how.

On this page:

  1. How do I cancel my account?
  2. Why your feedback is important to us
  3. How do I reactivate my account?
  4. More support options

How do I cancel my account?

We are sorry to see you go, however, if you would like to stop further renewals of your annual or monthly subscription with Coviu, here is how you can do that.

To cancel your Coviu Account and active subscriptions please follow the below instructions:

  1. Log in to your Coviu account as you normally would.
  2. In the left-hand menu, click Billing & plan.
  3. Click the Account Summary tab.
  4. Scroll down to the bottom of the page and click Cancel Account and follow the prompts from there.

Note:

  • If you are not sure which subscription is linked to the login credentials that you are trying to cancel, you can review this help article.
  • Your account and its users will still maintain access to video consultations, the rest of the platform and our friendly Customer Success Team till the end of your active billing period before the subscription is finally cancelled.

Why your feedback is important to us

We are striving to build something that is extremely User friendly and can be used simply and easily,  without compromising on the security and privacy of both your clients and yourself. 

In this regard, if you do have the time to point out any specific things that were unclear to you or ways we can make Coviu more user friendly, we would be most grateful! Customer Feedback is very important to us, at the end of the day you are the ones using Coviu the most!

Click here to submit your feedback into out our survey.


How do I reactivate my account?

To reactivate a cancelled Coviu account, please follow the steps found using the help article below:


More support options

You have completed another Coviu help article. You now know how to cancel your Coviu subscription.

If this is not what you were looking for, explore our knowledge base and search for another article from here.

If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.