How to determine your in-call bandwidth connection

This article describes the traffic light bandwidth indicator on the Call Interface and how to read the information it provides.

Last updated: Dec 2020

Once you enter into the video call, you will see a small coloured dot representing a traffic light at the bottom right corner of your patients/clients video window.

This traffic light feature indicates the quality of your internet connection to them:

  • Green is good
  • Yellow is ok
  • Red is bad

Clicking the coloured dot will reveal the actual bandwidth available within the connection.

Upload refers to the amount of bits that you are sending out and download is the amount of bits you are receiving. A minimum of 350Kbps is required for both upload and download in a video call – anything below this will lead to drop-outs.


Call bandwidth presentation


This feature offers a quick way for users to check whether the bandwidth is sufficient or not. If a yellow or red dot is showing, you and your client might be able to take some action that could remedy the situation. There are a number of items you can check with your client:

  • If they are at home on a WIFI network, are there any other streaming services running which might impact the quality of the call such as Netflix, Youtube or online gaming activities.
  • Can they switch to a different network e.g. to a WIFI network or 4G/5G or vice versa?
  • Can they moving to a better location?
  • Reducing the video quality to maintain a stable audio connection

There are options your Coviu system administrator can take undertake at a whole-of-organisation level. Have a chat to them and see if these are an option.

You can also check your own device and bandwidth before holding a Coviu call, this page includes instructions on how to do it.