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Text-only sessions on Coviu

..if you just want to text-chat with your patient

Text-only sessions are Coviu calls with no audio and video chat capabilities. You can still continue to use all the in-call features (document sharing, whiteboards etc.) as expected from standard video sessions.

Like video sessions, text-only sessions are secured via end-to-end encryption.

All text-only data is transmitted across a secure, encrypted connection that is established directly between the people participating in the call.

Messages exchanged in the call are not accessible anywhere except on the session participants' local computers. 

All messages only persist for the duration of the session and never hit Coviu servers.
The host may choose to download a copy of the chat log before closing the browser window. This will provide a file which the host can then store within their own servers or patient management systems.

The call interface

The image below shows the call interface, with a whiteboard resource being used in the session.

Text only call interface

Downloading the chat log

As the chat history is not stored on any servers, it disappears at the end of a session. If you need to store the chat log, however, there is an option to download the chat history while in the call. To do this:

  • Click on the Download chat option at the bottom of the page
Text Download Chat
  • Click on the Download button in the pop-up.
Text Chat download button


This should download a '.txt' file containing the session log.

Downloaded text file

Please note that downloading the chat history implies that you have permission from all the participants in the call to retain the call history.

Scheduling text-only sessions

Text-only sessions can be setup using the Scheduled Sessions feature. Once text-only sessions are enabled for your account, they can be setup by selecting the Text-only option when scheduling a new session.

Scheduling text only consultation

For more details on how Scheduled sessions work, please refer to this help article: https://help.coviu.com/getting-started/features/scheduled-and-paid-sessions