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      How to Enable Confirm Call Entry for the Waiting Area

      This article describes the Confirm Call Entry feature for the Waiting Area and how to enable or disable it.

      Last Updated: February 2023

      Note:

      • The Waiting Area feature is available to customers who are on these plans only:
        • Standard (also the Trial plan)
        • Premium
        • Enterprise
      • Not sure what plan you are on? Click here to find out.
      • If you are on a custom Enterprise plan, you can click here to find out how to get this feature set up.
      • The Waiting Area feature is different from our Waiting Room. Click here to learn the difference.
      • To configure the Waiting Area, you must be the account Owner or Administrator.

      On this page:

      1. What is the Confirm Call Entry feature?
      2. How to enable the Confirm Call Entry feature
      3. More support options

      What is the Confirm Call Entry feature?

      Joining a call from the Waiting Area is an easy and convenient way to see your client or patient. The Confirm Call Entry feature is designed to add an extra check before joining a call from the Waiting Area. Before you join a call from the Waiting Area, the feature lets you know if someone else is already handling that particular call. This ensures you do not accidentally click on the wrong client or patient.

      How to enable the Confirm Call Entry feature

      1. Log in to your Coviu account as you normally would.
      2. Scroll down on the left side menu of the Dashboard and click Configure (if you can't see the Configure button, then you are not the account Administrator).
      3. Click the arrow button to the right of the tabs to find the Waiting Area tab. Click Waiting Area.
      4. Click General configuration.
      5. Scroll down and toggle the Enable Confirm Call Entry to the on position.
      6. Scroll down further and click Save.

      More support options

      You have completed another Coviu help article. You now know how to enable Confirm Call Entry for the Waiting Area.

      If this is not what you were looking for, explore our knowledge base and search for another article from here.

      If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.