How to Use the 2M Lingo App in Coviu

Coviu and 2M Language Services have partnered to offer interpreter services through the 2M lingo App.

Last Updated: November 2022

Note:

  • This App requires both a Coviu account and a 2M lingo account. If you don’t have a 2M lingo account, please click here to get started.
  • You must be the Administrator on your Coviu account to install and configure Apps.

On this page:

  1. What is 2M lingo by 2M Language Services?
  2. How do I install the 2M lingo App?
  3. How do I use the 2M lingo App?
  4. FAQ
  5. More support options

What is 2M lingo by 2M Language Services?

2M lingo is an advanced software solution that allows users to manage all their interpreting services needs into a single platform. The App can be used anywhere, for over 250 languages, and on any device to book or access a professional 2M interpreter on demand. The App makes language support access simple, with interpreter scheduling and on-demand access options within our highly secure platform. Over 250 languages are available for onsite, telephone and video interpreting.

2m coviu

2M Language Services is a global language service and language technology provider headquartered in Australia with over 20 years of experience delivering quality interpreting services to healthcare service providers. 2M adheres to global quality standards and holds current Certification for Interpreting Services ISO 18841, Quality Management ISO 9001 and Information Security Management System ISO 27001. Find out more about 2M on 2m.com.au.


How do I install the 2M lingo App?

You can install the 2M lingo App from our Marketplace by clicking here. Click the 2M lingo tile and follow the prompts to install from there.

How to Use the 2M Lingo Add-on in Coviu

You don't need to do any additional configuration to start using the App, but you do need to be a registered user in 2M lingo and have an active account. Click here for more information on how to get started. To change settings in your 2M lingo account please log into your account from the web browser or contact your 2M lingo account manager.


How do I use the 2M lingo App?

You can choose to invite an interpreter into your call when your client or patient is present or, you can invite the interpreter into the call prior to your client or patient entering. This will allow you a moment to introduce yourself and advise the interpreter on the format of the consultation. When you're both ready, you can invite the patient into the call.

Follow these instructions for the next steps:

  1. Log into your Coviu account as usual and start a call (by entering your User Room, Meeting Room, etc.).
  2. From within the call interface, click the Add Interpreter button in the lower right-hand corner. This will bring up the Add Interpreter menu.
    How to Use the 2M Lingo Add-on in Coviu 1-2
  3. In this menu, enter your 2M lingo user credentials and click Sign In.
  4. Some hidden default settings to note:
    • The Service Type defaults to Medical. This means that calls will only be routed to medically-certified interpreters.
    • The Communication Type is always set to VRI (Video Remote Interpreting). Make sure this feature is enabled for your 2M lingo account.
  5. By clicking ... on the top right corner of the caller you’ll access Advanced Options:

    • Native Language is pre-populated according to your 2M lingo profile settings but can be changed here if needed.

    • Gender is defaulted to No preference but can be changed to Male or Female.

      • When changed, the selected gender preference will apply to all calls made within the current Coviu session.

      • When Male or Female is selected, interpreters that don't match the selected gender criteria will be excluded from the routing logic.

    How to Use the 2M Lingo Add-on in Coviu 2

  6. Select the target language by clicking the Language To drop-down and click Call.
  7. If a pre-call form is set up for your account it will appear after clicking the Call button. Fill out the required fields and click Begin Call.
  8. Once an interpreter has been found, they will appear in the Call Manager. You can now add them to the call by clicking Accept.
    How to Use the 2M Lingo Add-on in Coviu 3-2
  9. Once they are added to the call, you will see them on the main screen alongside your patient. You can also transfer the interpreter to another Coviu user room or disconnect the interpreter from the call.

FAQ

  1. "Why can't I log in? I'm stuck at the login screen; I keep getting the login screen when I tried to log in as a requester."
    1. You may have enabled the Block third-party cookies option on your web browser. Please disable this option on your web browser as shown below:
      1. Google Chrome:
        1. Go to Chrome's cookie settings by copying and pasting the following in the URL field/address bar: chrome://settings/cookies
        2. Select Allow all cookies.
        3. Close all Coviu pages.
        4. Log in to your Coviu account and try again.
      2. Microsoft Edge:
        1. Go to Edge's cookie settings by copying and pasting the following in the URL field/address bar: edge://settings/content/cookies
        2. Select Allow sites to save and read cookie data (recommended).
        3. Close all Coviu pages.
        4. Log in to your Coviu account and try again.
      3. Other web browsers:
        1. Please use either Google Chrome or Microsoft Edge to access Coviu for the best experience and ensure that the Allow all cookies option is selected as shown above.
  2. "Why is the status of the call not updated when an interpreter joins the call? It still says Calling for me (i.e. the requester or Coviu caller) and Connecting for the interpreter."
    1. You may have enabled the Block third-party cookies option on your web browser. Please disable this option on your web browser as shown above.

More support options

You have completed another Coviu help article. You now know how to use the 2M lingo App in Coviu.

If this is not what you were looking for, explore our knowledge base and search for another article from here.

If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.

If you need help setting up a 2M lingo account or want to know more about their services, reach out to 2M lingo on one of the following options: