Local Call Recording

How to record a call (audio only)

On Coviu, you have the option to record a call (audio only). To do this, all parties involved must first provide consent.

Commence your call or consult as you normally would.

To request consent to start recording, click the Rec button in the top right corner of the call window.

 

Once clicked, the below message will appear on the client or patients page -
It will show up as "______ has requested to record".

The client can either accept or deny the consent request.

Once the other party has consented, it will show up like this: "_______ has consented".

Once the other party has consented, you will be notified, and then you can select Start recording.

Then, once you're finished with the call, or would like to end the recording, click Stop recording.

To download the recording out of your call - to store for future access in your patient files - you'll need to click on the download button.

In the picture below, it is the button closest to the text 'call_recording...'.

Then, save the file wherever you'd like.

 

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Author: Liora Steigrad