How to Configure the Waiting Area

This article will guide you in making changes to your Waiting Area configurations.

Last Updated: July 2022

Note:

    • The Waiting Area feature is available to customers who are on these plans only:
      • Standard (also the Trial plan)
      • Premium
      • Enterprise
    • Not sure what plan you are on? Click here to find out.
    • If you are on a custom Enterprise plan, you can click here to find out how to get this feature set up.
    • The Waiting Area feature is different from our Waiting Room. Click here to find out the difference.

    On this page:

    1. Where do I find the Waiting Area configuration menu?
    2. What are the configuration options?
    3. More support options

    Where do I find the Waiting Area configuration menu?

    1. Sign in to Coviu as you normally would.
    2. Click Configure on the left side menu (if you can't see the Configure menu, then you are not under the role of a Coviu system Administrator for your account).
    3. Click the Waiting Area tab.
    4. A list of all your configuration options will be shown.

      Waiting Area Configuration-2

    Tip:

    • Your Waiting Area is automatically made accessible when the clinic is created. You can choose to disable it by deselecting the Enable Waiting Area button. We generally don't recommend this.
      Waiting Area Configuration 9
    • Ensure to click the Save button to save any changes that you made.

    Waiting Area Configuration 1


    What are the configuration options?

    Follow these steps to configure the necessary items:

    1. General configuration:
      • Waiting Area Consultation Name: this is the name used to represent your Waiting Area consultations.
      • Specialty for Waiting Area: list the specialities that will serve your Waiting Area.
      • Enable Confirm Call Entry: displays a confirmation message with a list of participants before joining a call.
      • Display Current Queue Position: displays to a caller in the waiting state their current position in the queue based on their wait time.
      • Enable Guest Notification Messages: this allows guests to send notification messages from the Waiting Room to admin staff.
      • Timezone: set the time zone your clinic operates from. (Recommended)
      • Waiting Area Disabled Message: this message is shown to patients when your Waiting Area is disabled.
      • Waiting Area Out of Hours Message: this message is shown to patients when your Waiting Area is out of hours. (Recommended)
        Waiting Area Configuration 2
    2. Share waiting area: Share your Waiting Area link with your patients, so they can join a call and arrive at your clinic. You can:
        • Share using link: copy the full URL to your Waiting Area and share it with your callers.
        • Launch using a button: This means patients simply click a button on your webpage and a new page starting a video call automatically opens up in a new window. They will wait there until a practitioner or admin staff member enters the room.
        • Embed into a page: this will directly open the video consultation without leaving your web page.
          Waiting Area Configuration 3
    3. Waiting area hours: Configure the hours for each day's availability, including breaks.Waiting Area Configuration 4
    4. Supporting information for callers: Create and edit a message for patients, that is shown whilst they are waiting to be seen. This message should tell patients how to contact your support team. You can also add clinic-specific links to your Privacy Policy, Terms of Service and a help link.
      Waiting Area Configuration 5
    5. Patient entry fields: Add or edit the type of information you want your patients to provide prior to being seen (for example, phone number or Medicare number). You can make these entry fields 'required' if the information is needed before continuing with the call.Waiting Area Configuration 6
    6. Automated messages: Create and edit automated messages that are sent to patients in the waiting area, such as updates on waiting times or clinic announcements. For example "Call 000/911 if you have a medical emergency". You can also choose the timing at which these are sent.
      Waiting Area Configuration 7
    7. Call locks: Allows the Host of an active call to lock and restrict entry to calls joined in the Waiting Area by other Coviu users belonging to their account.
      Waiting Area Configuration 8

    More support options

    You have completed another Coviu help article. You now know how to configure your Waiting Area.

    If this is not what you were looking for, explore our knowledge base and search for another article from here.

    If you still require any assistance, please do not hesitate to get in touch with our friendly Customer Success team using any of the contact methods available here.