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Help Center | Knowledge Base
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Troubleshooting Coviu
  • Why Choose Coviu?
  • Getting Started with Coviu
    • Signing Up to Coviu
    • Preparing for your First Call
    • Technical Information
    • Other
    • Managing Users
  • Privacy and Security
  • Standard and Premium Plans
    • Administrative Duties
    • Waiting Area
  • Troubleshooting Coviu
    • iOS Issues
    • Connection Issues
    • Camera Issues
    • Call Quality
    • Other
    • Video Window
    • Audio Issues
  • In-Call Tools (Apps)
    • Apps for All Plans
    • Apps for the Premium Plan
    • Optional Apps
  • Billing + Plan
  • Coviu Apps
    • Pearson Apps
    • Mental Health Apps
    • Other Marketplace Apps
  • Booking and Scheduling Options
    • General
    • MediRecords
    • Clinic to Cloud
    • Halaxy
    • Acuity Scheduling
  • Enterprise Solution
    • Introduction to your Enterprise Telehealth Platform
    • Administrative Duties
    • Waiting Area Function and Configuration
    • In-Call Features and Abilities
  • API Information
    • General Questions
    • Technical Information
  • Coviu Product Updates
    • April 2022
    • March 2022
    • February 2022
    • January 2022
    • Decemeber 2021
    • November 2021
    • October 2021
    • September 2021
    • August 2021
    • July 2021
    • June 2021
    • May 2021
    • April 2021
    • March 2021
  • Waiting Area Settings
  • Coviu Terminology
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      1. Help Center | Knowledge Base
      2. Troubleshooting Coviu
      • Why Choose Coviu?
      • Getting Started with Coviu
        • Signing Up to Coviu
        • Preparing for your First Call
        • Technical Information
        • Other
        • Managing Users
      • Privacy and Security
      • Standard and Premium Plans
        • Administrative Duties
        • Waiting Area
      • Troubleshooting Coviu
        • iOS Issues
        • Connection Issues
        • Camera Issues
        • Call Quality
        • Other
        • Video Window
        • Audio Issues
      • In-Call Tools (Apps)
        • Apps for All Plans
        • Apps for the Premium Plan
        • Optional Apps
      • Billing + Plan
      • Coviu Apps
        • Pearson Apps
        • Mental Health Apps
        • Other Marketplace Apps
      • Booking and Scheduling Options
        • General
        • MediRecords
        • Clinic to Cloud
        • Halaxy
        • Acuity Scheduling
      • Enterprise Solution
        • Introduction to your Enterprise Telehealth Platform
        • Administrative Duties
        • Waiting Area Function and Configuration
        • In-Call Features and Abilities
      • API Information
        • General Questions
        • Technical Information
      • Coviu Product Updates
        • April 2022
        • March 2022
        • February 2022
        • January 2022
        • Decemeber 2021
        • November 2021
        • October 2021
        • September 2021
        • August 2021
        • July 2021
        • June 2021
        • May 2021
        • April 2021
        • March 2021
      • Waiting Area Settings
      • Coviu Terminology

      Troubleshooting Coviu

      Helping you fix any technical issues

      iOS Issues

      • Low Volume on iPad and iPhone
      • Allowing Camera Access on iOS
      • Using Safari

      Connection Issues

      • Improving Speed With Low Bandwidth Internet Connections
      • Hardware and Software Trouble
      • Are You or Your Client Having Trouble Joining a Call?
      • Unable to Include Additional Streams
      • Internet Speed Tests
      See more

      Camera Issues

      • Stuck at "Restart Camera"?
      • Coviu Camera Diagnostics
      • My Camera is Blocked

      Call Quality

      • Configure the call quality test and parameter settings for patients

      Other

      • How to Clear Your Browser Cache and Cookies
      • How to Hard Reset Your Browser
      • A notification is appearing on my Dashboard
      • Coviu Support
      • How to enable screen sharing on macOS devices?
      • Using Coviu with a Terminal Server
      • Scheduled Sessions - Email Invitation Issue
      • Troubleshoot Audio and Video on MacOS
      • Troubleshoot Audio and Video on Windows
      See more

      Video Window

      • How to Adjust Your Video Window When in a Call
      • What to do about a black or blank screen on a Mac

      Audio Issues

      • Troubleshooting Audio Issues
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